Last week we were fortunate enough to have a chance to speak with MSP Webinar’s Steve Taylor.
In this discussion, we chat with Steve about:
- Why MSPs need to be measuring customer feedback
- Overview of different customer satisfaction metrics
- CSAT and NPS (Net Promoter Score) implementation best practices
- Simplesat vision and demo
- Riveting Q&A
Check it out:
Originally posted at MSP Webinars. Also, check out Steve’s YouTube channel for other awesome webinars!