The easiest way to get customer feedback through Freshservice
Embed CSAT, CES, or NPS surveys directly into Freshservice’s closed ticket email templates.
How Simplesat works with Freshservice
Add CSAT, CES, or NPS surveys to Freshservice
Embed one-click surveys directly into Freshservice closed ticket email templates.
- Easily create Freshservice surveys
- Easy copy/paste process takes less than 5 minutes
- Embedded surveys mean no extra emails for your contacts
Update requester custom fields with rating details
- Syncing latest CSAT, NPS, or CES ratings makes it easy to segment requester based on satisfaction
- Generate reports in Freshservice based on rating data from custom fields.
Create follow-up tickets from feedback
- Remembering to follow up with customers is as easy as replying to a new ticket
- Dig into why customers are unhappy
- Ask satisfied customers for reviews!
Add notes to tickets
- Private notes contain all response details
- Your agents can view everything without leaving Freshservice
Update ticket fields with rating details
- Connect with any custom fields you’ve created
- Use rating data in custom fields to generate reports in Freshservice
Get everything in Simplesat
- All ticket and customer details are associated with feedback
- Use these synced fields to create powerful filters and reports in Simplesat
