The easiest way to automate customer surveys through Keap
Integrate CSAT, or CES (Customer Effort Score) feedback into your Keap ticket notifications, and automate quarterly email NPS (Net Promoter Score) surveys
How Simplesat works with Keap
Automate customer satisfaction email surveys to Infusionsoft by Keap contacts
- Enable the integration to perform an initial import of contacts
- Create a survey audience based on synced Infusionsoft (KEAP) user data
- Automated daily syncs mean your survey audiences are always up to date
Add CSAT, CES, or NPS surveys to email templates
Embed one-click surveys directly into solved ticket emails from Keap.
- Easily create Keap surveys.
- Easy copy/paste process takes less than 5 minutes
- Embedded surveys mean no extra emails for your contacts
Add comments and tags to tickets
Through Zapier, you can tag Infusionsoft (KEAP) contacts after receiving new feedback.
- Display ratings and comments directly in user or company notes
- Use this data in Infusionsoft (KEAP) for segments or custom audiences
Instant emails
Keep your team on the same page with informative email notifications.
- Each Simplesat user can configure their notification preferences
- Options to receive only certain types of results (ex. only negative ratings with a comment)
- Send notifications to email groups or Microsoft Teams connectors
Detailed reporting
Create reports for a client, group of team members, or any other information you’re looking to present or explore.
- View survey score, stats, trends, and leaderboards
- Filter by company, customer, team member, or any synced Keap attributes
- Drill down to see details for any specific stat or time period
