Why Simplesat is the best alternative to SurveyMonkey
Before Simplesat
Out of touch with customer sentiment, unable to gather relevant customer data, and unsure how to use customer feedback to grow revenue.
After Simplesat
Able to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated.
Everything you need for turning CSAT and NPS data into action
There are hidden costs to the hacked together solutions businesses are already using. And they aren’t as effective at collecting feedback (and putting it into action) as they could be.
What you need is a single, centralized place to gather, measure, and publish customer feedback. That’s Simplesat!
How does Simplesat compare to SurveyMonkey?
Simplesat offers several advantages over SurveyMonkey. We are the better choice for businesses that require specialized features for transactional CSAT workflows – with Simplesat, customers can immediately leave feedback on every step of their customer journey.
Some key benefits of using Simplesat:
- Specialized features for CSAT, NPS, CES, and 5-star surveys: These metrics provide multifaceted insights into the customer experience; they allow businesses to gauge customer loyalty, identify areas for improvement, and track customer satisfaction trends over time.
- Purpose-built for transactional CSAT: Simplesat was designed with a focus on transactional customer satisfaction (tCSAT) workflows. We offer integrations with a wide range of service desks, CRMs, and ticketing systems. This lets businesses seamlessly collect feedback within their existing support processes, with no additional training or tool-switching required.
- Real-time feedback capabilities: Simplesat allows you to capture and analyze customer sentiments instantly. This feature is especially valuable for organizations that require immediate feedback for timely service recovery. It empowers our clients to address customer concerns promptly and identify potential issues before they escalate. Over time, this builds better customer relationships.
- Ease of setup and implementation:We prioritize simplicity above everything else. Simplesat offers a user-friendly interface that allows our clients to quickly set up surveys and start collecting feedback. The rapid implementation process saves time and resources; onboarding is quick, hassle-free, and comes with extensive customer support.
- Cost-effective pricing plans:Simplesat provides cost-effective pricing compared to SurveyMonkey. This affordability factor makes it an attractive option for businesses, especially startups or small to medium-sized enterprises (SMEs) with limited budgets. Simplesat's pricing structure ensures that businesses can access advanced feedback management features without incurring substantial costs.
In short: Simplesat is an excellent alternative to SurveyMonkey, and it’s especially advantageous for smaller businesses that prioritize real-time feedback capabilities, simple implementation, and cost-effective pricing plans.
If your organization relies on transactional CSAT workflows and requires an intuitive interface with powerful integrations, Simplesat could be your best option for enhancing customer satisfaction and driving business growth.
Seamless integrations with your existing stack:
Companies are more in touch with their customers after switching to Simplesat
With Simplesat you’ll finally be able to understand how your customers feel, and how your team is performing.
Live customer feedback,
sourced by Simplesat!
Simplesat is a leader in customer feedback management
One-size-fits-all survey tools just don’t cut it anymore
Understanding the whole picture means integrating multiple channels, metrics, and delivery frequencies with the systems you already use.
With Simplesat, you can embed CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed. You’re in control.
