The to automate customer surveys through Intercom
Sync Intercom with Simplesat to automate recurring customer surveys
How Simplesat works with Intercom
Automate recurring NPS email surveys to Intercom users
- Enable the user sync to perform an initial import
- Create a survey audience based on synced Intercom user data (can use segments and tags)
- Automated daily syncs mean your survey audiences are always up to date
Add comments and tags to tickets
Through Zapier, you can sync ratings with Intercom user notes or custom fields to increase the visibility and transparency of your helpdesk.
- Display ratings and comments directly in user or company notes
- Update custom fields (like “Latest NPS Score”)
- Use this data in Intercom for segments or custom audiences
Detailed ticket reporting
Create reports for a customer, group of team members, or any other information you’re looking to present or explore.
- View survey score, stats, trends and leaderboards
- Filter by company, customer, team member, or segments and tags synced from Intercom
- Drill down to see details for any specific stat or time period
MSP success stories
Customer Story: Indian River Networks
🏆 Results 25% increase in client engagement 50% reduction in
Customer Story: Business France
🏆 Results Dramatic increase in survey response rates Able to
Customer Story: Red Key Solutions
🏆 Results Able to act quickly on customer feedback Increased