The easiest way to get customer feedback through Gladly
Add one-click CSAT, CES, or NPS surveys to Gladly email triggers in minutes. Simplesat syncs rating and ticket info both ways.
✨ How Simplesat works with Gladly
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Add CSAT, CES, NPS, 5-star rating surveys to Gladly
Embed one-click surveys directly upon closing a conversation.
- Easily create Gladly surveys
- The copy/paste process takes less than 5 minutes
- Embedded surveys mean no extra emails for your contacts
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Pull conversation data
Ensure seamless collaboration by synchronizing data across your team, keeping everyone on the same page.
- Simplesat ties customer ratings to contextual information.
- Each rating is associated with relevant data, offering a complete overview of customer interactions.
- By pulling conversation data, Simplesat facilitates insightful analysis for a deeper understanding of customer sentiments.
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Display feedback in a conversation note
Display customer feedback as a note in a conversation.
- Display customer feedback seamlessly within the conversation notes for a centralized view.
- Showcase customer feedback directly in conversation notes, promoting easy access and team awareness.
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Create tasks upon receiving feedback
Simplesat automates task creation upon receiving feedback.
- Instantly creates tasks in Gladly, eliminating manual steps.
- You can customize task details, which ensures a seamless Gladly integration that aligns with your workflow needs.
✨ Read how real businesses are improving customer satisfaction with Simplesat
