Track customer satisfaction Integrate Simplesat with BrightGauge to track incoming CSAT and other KPIs Try a sample survey! "This is the next level customer satisfaction app for MSPs." Alex Markov CEO at Red Key Solutions How Simplesat works with BrightGauge View all features in Simplesat → Customer satisfaction dashboards Connect Simplesat as a BrightGauge datasource in minutes New Simplesat feedback shows up in BrightGauge every five minutes Includes two pre-built dashboards: CSAT and NPS View customer satisfaction results alongside other data sources (ConnectWise, Autotask, etc.) Create easy-to-read reports Includes two default report templates: CSAT and NPS Makes it super easy for teams and executives to review high-level data Automates client reports to save time and stay consistent Easily gauge your most important KPIs Automatically calculates CSAT and NPS scores Displays team member leaderboards to track top performers Easily identifies “at risk” clients MSP success stories Customer Story: Red Key Solutions 🏆 Results Able to act quickly on customer feedback Increased Read more Customer Story: Proper Sky Proper Sky immediately began receiving consistent, high quality actionable data. They went from essentially meaningless 100% positive feedback, to now seeing the full spectrum of customer experiences. Read more Customer Story: Castlerock Managed IT Services The positive feedback is now motivating the Castlerock team and their performance is continually improving. Read more Customer surveys don't have to be boring Try a sample survey!