The easiest way to get customer feedback through Freshdesk
Embed CSAT, CES, NPS, 5-star rating surveys into Freshdesk’s solved-ticket email notifications.
✨ How Simplesat works with Freshdesk
Click to view how Simplesat works with Freshdesk
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Add CSAT, CES, NPS, or 5-star surveys to solved ticket emails
Embed one-click surveys directly into solved ticket emails from Freshdesk.
- Effortlessly create Freshdesk surveys
- Time your surveys right! Use Freshdesk’s event-based triggers, or set up time-based automations
- Including surveys in existing notifications means no extra emails for your clients
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Optimize your customer ratings management process!
Enhance customer interactions by updating existing Freshdesk contact properties with rating details.
- Sync the latest CSAT, NPS, 5-star, or CES ratings for easy categorization
- Use Freshdesk analytics to generate insightful reports and dashboards
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Create follow-up tickets from feedback
Automate follow-up ticket creation for quicker, smoother customer engagement.
- Create follow-up tickets with a few clicks
- Learn the reasons behind customer dissatisfaction! Analyze the feedback & improve your team’s targeted problem-solving capabilities
- Improve customer satisfaction through constant, effortless communication
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Send email surveys after tickets are closed
- Automatically trigger an email survey as soon as a ticket is resolved
- No delays. Surveys are sent immediately via webhook upon ticket closure
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Add comments and tags to tickets
Optimize ticket management by adding comments and tags for enhanced visibility.
- Private notes store all response details. This provides a centralized location for agents to access crucial information
- You can sync rating values and sentiments as tags, making it easy to categorize and prioritize tickets. Empower your agents to efficiently address customer needs without leaving Freshdesk!
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Add satisfaction ratings back to Freshdesk
Easily enhance customer satisfaction tracking by reintegrating ratings.
- Link your created surveys to update rating values and comments directly within the Freshdesk platform
- View your survey data effortlessly, and gain a deeper understanding of customer satisfaction
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Update ticket fields with rating details
Optimize ticket management by:
- Connecting seamlessly with custom fields to update ticket details with relevant rating information
- Transforming rating data into comprehensive reports and dashboards for in-depth analysis of customer feedback
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Get everything in Simplesat
Each time your customer provides a rating, Simplesat will associate the following information with the response.
- Associate all ticket and customer details with each rating response
- Use synced fields to create powerful filters and reports in Simplesat
✨ Find out how real businesses are improving customer satisfaction with Simplesat
