The easiest way to get customer feedback through Gorgias
When you need more than the standard Gorgias CSAT score, Simplesat can provide multifaceted insights, deep integrations, and customizable NPS, CES, and 5-star surveys — all of it fitted to your current workflow!
Trusted by over 1,000 service-minded businesses
Simplesat beat out several alternatives, honestly, because of how clean and smooth the onboarding process was, in addition to the features that were offered too.
Jared F.
Head of Digital Product
Eventshop
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Add CSAT, CES, NPS, and 5-star surveys to email templates
Embed one-click surveys directly into Gorgias email templates.
- Easily create a Gorgias survey
- The copy/paste process takes less than 5 minutes
- Embedded surveys mean no extra emails for your contacts
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Automatically sync Gorgias customers to Simplesat
- All customer records are synced on the first setup
- New and updated customers sync daily—no manual work needed
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Send surveys when chat conversations end
- Automatically send surveys right after chats end with emoji ratings or feedback links
- This gets customer insights without disrupting the support flow
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Update a customer in Gorgias with the latest Simplesat feedback
- Remembering to follow up with customers is as easy as replying to a new ticket
- Ask satisfied customers for reviews
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Create follow-up tickets from feedback
- Automatically create a new ticket when a response is received
- Proactively reach out to dissatisfied customers and regain their loyalty by offering solutions or workarounds
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Send email surveys after tickets are closed
- Automatically trigger an email survey after a ticket is resolved
- Simplesat checks hourly for closed tickets — no manual sending required
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Get everything in Simplesat
- All ticket and customer details are associated with feedback
- Use the synced data to create powerful filters and reports in Simplesat
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Add internal notes and tags to rated Gorgias tickets
- Internal notes contain all response details
- Sync rating value and sentiment as tags
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Set up automated NPS surveys
- Set the ideal send frequency
- Target your synced Gorgias contacts
- Send branded emails straight from your domain
What about Gorgias customer surveys?
Gorgias offers basic feedback collection. But with Simplesat, you can deploy eye-catching, customizable surveys that increase the feedback response rate and let you ask more complex questions. Data analysis and reporting options are more multifaceted.
- Fun and visually engaging surveys with customizable scales
- Supports embedding and event-based CSAT, NPS, CES, and 5-star survey metrics
- Add follow-up questions with conditional logic
- Flexible survey delivery options to reach your audience
- Customizable surveys that match your brand identity
- Supports multiple brands with comprehensive dashboard reporting
- Automated feedback categorization (AI-driven)
- Testimonial generation and publishing
- Multi-language support
- Additional cost
- Another tool to manage
- No additional setup needed
- Includes access to survey (starting in the Basic plan)
- Limitations in customizability
- The focus is primarily on CSAT rather than overall customer experience
✨ Find out how real businesses are improving customer satisfaction with Simplesat
