The easiest way to get customer feedback through HelpDesk
Embed CSAT, CES, or NPS surveys directly into HelpDesk’s closed-ticket email templates.
Add CSAT, CES, or NPS surveys to email templates
Embed one-click surveys directly into solved-ticket emails from HelpDesk.
- Easily create HelpDesk surveys
- Easy copy/paste process takes less than 5 minutes
- Embedded surveys mean no extra emails for your contacts
Instant emails
Keep your team on the same page with informative email notifications.
- Each Simplesat user can configure their notification preferences
- Options to receive only certain types of results (ex. only negative ratings with a comment)
- Send notifications to email groups, Microsoft Teams or Slack channels
Detailed reporting
Create reports for a client, group of team members, or any other information you’re looking to present or explore.
- View survey score, stats, trends, and leaderboards
- Filter by company, customer, team member, or any synced Jira attributes
- Drill down to see details for any specific stat or time period
