The easiest way to get customer feedback through Kaseya BMS
Embed CSAT, CES, or NPS surveys directly into Kaseya BMS’ closed-ticket email templates.
How Simplesat works with Kaseya BMS
Add CSAT, CES, or NPS surveys to email templates
Embed one-click surveys directly into solved ticket emails from Kaseya BMS.
- Easily create Kaseya BMS surveys
- Easy copy/paste process takes less than 5 minutes
- Embedded surveys mean no extra emails for your contacts
Create follow-up tickets from feedback
- Following up with customers is as simple as responding to a new ticket
- Dig into why customers are unhappy
- Ask satisfied customers for reviews
Add notes to tickets
- Response information is contained in private notes
- Your agents can view everything without leaving Kaseya BMS
Get everything in Simplesat
- All ticket and customer details are associated with feedback
- Use these synced fields to create powerful filters and reports in Simplesat
