The complete customer feedback solution for 🛍️ retail brands
Every bad customer experience is a lost sale.
Simplesat helps you take action before it’s too late.
Trusted by world-class brands that understand the value of every customer interaction
What makes Simplesat the #1 feedback tool for retail?
Add it to your current stack within minutes
- Simplesat plugs into your stack with Gladly, Zendesk, Gorgias, and more.
- Launch in minutes – no developers needed.
- From your helpdesk, you can:
- Collect feedback at key moments
- Follow up instantly
- Track trends and uncover patterns
Turn feedback into business growth
- Detect churn risks like late deliveries, long wait times, or refund friction.
- Boost repeat purchases and reduce return rates by improving and personalizing the CX based on hard data.
- Every response becomes a step toward higher customer satisfaction and lasting loyalty.
All the insights you need, made simple and actionable
- Simplesat automates feedback across the entire customer journey.
- No unnecessary complexity & no siloed data. Insights flow straight into your CRM, dashboards, and helpdesk.
- Trigger automated follow-ups, and close the loop on all feedback!
Support that’s actually supportive
We’re deeply committed to service excellence, and want to help you achieve the same. We offer:
- Rapid response times
- Free onboarding and setup guidance
- A dedicated Customer Success Manager who knows your goals
Our support agents are retail-savvy, dedicated, and here to help you succeed!
Simplesat is an excellent app for managing CSAT and NPS directly within Zendesk. The integration is seamless, and it’s easy to set up and customize. The analytics provided are insightful, allowing us to monitor customer satisfaction in real-time. Great solution for keeping track of feedback and improving customer service!
Most feedback tools are too much or too little
😊 We’re just right
Too little. Although it’s convenient to have a survey built into your helpdesk, it doesn’t provide your team with the multifaceted data that lets you understand customer needs.
- ❌ Basic and unengaging
- ❌ Limited customization
- ❌ Minimal functionality
- ❌ Surface-level reports
- ❌ No automation
- ❌ Limited integration
- ❌ Little or no support
Just right. Integrates seamlessly with your stack, so you can collect feedback via the platforms you’re already using. Only takes minutes to set up, and remains flexible enough to scale with your needs.
- ✅ Simple but powerful
- ✅ No engineers needed
- ✅ Instant insights in your tools
- ✅ Clear, actionable feedback
- ✅ Automated follow-ups & workflows
- ✅ Works with helpdesks & CRMs
- ✅ Friendly, human support
Too much. Overkill for most teams. Complicated enough to overwhelm your team; they spend more time managing the tool than improving the CX. You may end up paying for features you’ll never use.
- 😵💫 Expensive to set up
- 😵💫 Overly complex
- 😵💫 Slow to launch
- 😵💫 Data overload
- 😵💫 Requires training
- 😵💫 Disconnected from workflows
- 😵💫 Impersonal support
Simplesat integrates with your favorite tools
Simplesat is a leader in customer feedback management
Simplicity, flexibility, an amazing support team. We’re here to make our clients’ lives easier. See below why they love Simplesat!
✨ Join the ranks of 1000+ successful companies
FAQs
Setting up Simplesat is quick and straightforward. Most users get their integrations with Gladly, Zendesk, and other platforms up and running in no time — no coding needed.
Simplesat lets you create CSAT, CES, 5-star rating, NPS, and custom surveys with eye-catching designs. You can deploy them via email, chat, or web. Collect exactly the feedback you need to improve the customer experience! Simplesat lets you measure support team performance, post-purchase satisfaction, quarterly/annual NPS scores, and more.
Simplesat is tailored for retail workflows. We help you send out surveys after purchases or support interactions, syncing feedback with Zendesk, Gladly, or any platform you use. Our dashboard makes it easy for your team to spot trends and find ways to enhance the customer experience!
