The easiest way to get customer feedback through TOPdesk
Integrate CSAT, or CES (Customer Effort Score) feedback into your TOPdesk ticket notifications and automates quarterly email NPS (Net Promoter Score) surveys.
✨ How Simplesat works with TOPdesk
😍
Add CSAT, CES, NPS, or 5-star rating surveys to email notification templates
Embed one-click surveys directly into TOPdesk’s email notification templates.
- Easily create a TOPdesk survey
- The easy copy/paste process takes less than 5 minutes
- Including a survey in your existing notifications means no extra emails for your clients
🔄
Update contact sync details
Sync user updates from TOPdesk to Simplesat.
- Comprehensive initial data synchronization for seamlessly activated integrations.
- Simplesat maintains data accuracy and currency by syncing updated user information on a daily basis.
✨
Sync feedback data to custom fields
- Provide personalized support based on individual feedback history.
- Simplesat facilitates data-driven decision-making by aligning feedback with customer profiles in TOPdesk.
🙌
Associate customer ratings information
Each time your customer provides a rating, Simplesat will associate the following information with the response.
- Streamlined incident analysis with detailed incident information.
- Data-driven decision-making with comprehensive feedback context!
💬
Streamline feedback integration
Sync feedback to the related incident in TOPdesk as a comment.
- Private notes contain all response details.
- Automatically sync feedback to associated incidents in TOPdesk comments.
✨ Find out how real businesses are improving customer satisfaction with Simplesat
