The to get customer feedback through Zendesk

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Add one-click CSAT or NPS surveys to Zendesk email triggers in minutes. Simplesat syncs rating and ticket info both ways.

"Simplesat makes it so much easier to manage a customer service team in Zendesk."

How Simplesat works with Zendesk

Add CSAT or NPS surveys to solved ticket emails

Embed one-click surveys directly into solved ticket Zendesk email notifications.

  • Easy copy/paste process takes less than 5 minutes
  • Works with Zendesk's event-based triggers, or time-based automations
  • Including survey in existing notifications means no extra emails for your clients

Sync Zendesk ticket details with feedback

Gain further context about feedback by retrieving ticket info through the Zendesk API.

  • Syncs requesters, companies, agents, group, and channel
  • Easy to view information without having to switch systems

Add comments and tags to tickets

Sync ratings with Zendesk ticket comments and tags to increase the visibility and transparency of your helpdesk.

  • Display ratings and comments directly in private tickets
  • Make it easy for techs to see feedback without switching tools

Add Satisfaction ratings back to Zendesk

Take advantage of Zendesk’s core satisfaction ratings by writing feedback directly to tickets.

  • Updates rating value and comment
  • View your CSAT data directly in Zendesk

Import and sync your existing Zendesk satisfaction ratings

Getting your contacts into Simplesat enables automating surveys, and makes sure your records are always up to date.

  • Imports up to 2 years of ratings
  • You don't lose any data during a migration
  • Allows you to publish past comments as website testimonials

Detailed ticket reporting​

Create reports for a client, group of team members, or any other information you’re looking to present or explore.

  • View survey score, stats, trends and leaderboards
  • Filter by company, customer, team member, or any synced Zendesk attributes
  • Drill down to see details for any specific stat or time period
"The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free."
Blake Freeman
Support Lead at Rise Vision

Read how real businesses are improving customer satisfaction with Simplesat

Customer Story: Proper Sky

Proper Sky immediately began receiving consistent, high quality actionable data. They went from essentially meaningless 100% positive feedback, to now seeing the full spectrum of customer experiences.

Read more

Customer surveys don't have to be boring

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