Zendesk’s first and most advanced omnichannel survey app
Integrate CSAT, CES, NPS, or 5-star rating surveys
across email, chat, or SMS.
Trusted by over 1,000 service-minded businesses
🌏
Reach customers everywhere
- Reach customers on their preferred platform: email, chat, or SMS
- Unified, professional survey experience across all channels
✍
Design and customize surveys in Zendesk with Simplesat
Create impactful surveys that reflect your brand and capture essential customer feedback.
- Match your brand’s look and feel
- Personalize questions to gather the most relevant feedback
🔆
Harnessing Zendesk Sunshine with Simplesat
Use Zendesk Sunshine to gain a comprehensive view of feedback.
- Send surveys seamlessly across social media, bot, and chat.
- Automate the creation of follow-up tasks and tickets based on Simplesat survey responses
😍
Add CSAT, CES, or NPS surveys to solved ticket emails
Embed one-click surveys directly into solved ticket Zendesk email notifications.
- Easily create a Zendesk survey
- Easy copy/paste process takes less than 5 minutes
- Works with Zendesk's event-based triggers, or time-based automations
- Including survey in existing notifications means no extra emails for your clients
🔄
Sync Zendesk ticket details with feedback
Gain further context about feedback by retrieving ticket info through the Zendesk API.
- Sync requesters, companies, agents, groups, and channels
- Easy to view information without having to switch systems
✨
Add comments and tags to tickets
Sync ratings with Zendesk ticket comments and tags to increase the visibility and transparency of your helpdesk.
- Display ratings and comments directly in private tickets
- Make it easy for techs to see feedback without switching tools
👍
Add Satisfaction ratings back to Zendesk
- Take advantage of Zendesk’s core satisfaction ratings by writing feedback directly to tickets.
- View your CSAT data directly in Zendesk.
🙌
Import and sync your existing Zendesk satisfaction ratings
Getting your ratings into Simplesat enables automating surveys, and makes sure your records are always up to date.
- Imports up to 2 years of ratings
- Allows you to publish past comments as website testimonials
📊
Detailed ticket reporting
Create reports for a client, group of team members, or any other information you’re looking to present or explore.
- View survey score, stats, trends and leaderboards
- Filter by company, customer, team member, or any synced Zendesk attributes
- Drill down to see details for any specific stat or time period
- Categorize feedback by topic and sentiment
What about Zendesk customer surveys?
With Zendesk, you can collect simple binary (👍 or 👎) feedback on solved tickets. This is a good place to start! But the Simplesat integration is essential for teams looking to gain a deeper, more nuanced understanding of customer sentiment.
- Fun and visually engaging surveys
- Choose between 2, 3, 4, or 5-scale CSAT
- More versatile delivery options
- Supports embedding CSAT, NPS, and CES metrics
- One place to view customer feedback from Zendesk and any other platform
- Multi-question surveys with conditional logic
- Publish positive feedback as testimonials
- Customizable surveys that match your branding
- Additional cost
- Another tool to manage
- No additional setup needed
- Free (starting in Growth plan)
- Limitations in customizability
- Limited to CSAT surveys only, NPS surveys require an add-on
- Only 90 days of reports are stored
- CSAT survey limited to two options (good/bad)
Simplesat is an excellent app for managing CSAT and NPS directly within Zendesk. The integration is seamless, and it’s easy to set up and customize. The analytics provided are insightful, allowing us to monitor customer satisfaction in real-time. Great solution for keeping track of feedback and improving customer service!
✨ Find out how real businesses are improving customer satisfaction with Simplesat
