DTCx12 Global
Owen McKee spoke for Simplesat at DTCx12 Global, Gorgias's October 7 summit on getting ready for BFCM.
Gorgias ran DTCx12 Global on October 7, a free virtual summit on getting ecommerce teams ready for Black Friday and Cyber Monday. Owen McKee spoke for Simplesat.
The program was built around peak season: how brands staff and automate support at volume, what AI picks up, and which parts of the experience give way under load. ShipBob, JAXXON, Obvi, Zipify, Woolman, Consio and Inevitable Agency were on the lineup, with Jess Cervellon of Open Late Collective in the headline slot.
Simplesat's part of that conversation is measurement. Ticket volume, first response time and automation rate all move during BFCM whether or not customers are being helped. Feedback asked for at the moment of the interaction is what tells the two apart.
Speakers
As Sales Director at Simplesat, Owen McKee brings extensive experience in technology solutions sales leadership and team development. He has a proven track record of transforming organizations, driving cultural change, and delivering immediate financial results.
