Powerful CSAT surveys built into Freshdesk
Live in minutes
70+ Integrations
No extra tools for most setups
Connected to Freshdesk in 10 minutes
Connect
Authenticate with your Freshdesk domain and API key for read and write access to tickets.
Configure
Auto-send surveys on resolve or embed them in closure emails. Pick CSAT, NPS, or 5-star.
See results
Responses write back to Freshdesk as tags, notes, and custom fields; low scores open follow-ups.
Why Freshdesk teams pick us
Freshdesk's native CSAT is one question. Simplesat adds branded surveys and writeback.
Surveys worth responding to
Branded CSAT, NPS, and 5-star surveys with follow-ups, sent on resolution.
Feedback lands inside Freshdesk
Every response writes back as a tag, an internal note, and custom fields.
Agent and team leaderboards
Dashboards show satisfaction by agent, team, and tag to drive coaching.
Simplesat vs. Freshdesk surveys
Freshdesk's native CSAT is one question on Pro up. Simplesat adds branded surveys, more metrics, and reporting.
What the integration does
The full feedback loop — automated delivery, two-way data sync, follow-up ticket creation, and reporting across your support team.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Feedback information lands as tags or labels directly on the ticket: instant filters for reporting in the tools your team already uses.
Close a ticket, send a survey. Your helpdesk triggers it—either with a Simplesat survey embed in the closure email, or via an event-based email when the ticket is marked closed—so feedback collection runs itself: no agent effort, no manual exports, no missed customers.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
Feedback can be actioned immediately by creating a ticket in your helpdesk. Close the loop with unhappy customers before they churn, and make sure the positively engaged customers hear back too!
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
Freshdesk
plan:
All plans (auto triggers need Growth+)
Simplesat plan:
Standard or higher
Permissions:
Freshdesk admin access (API key)
Setup time:
Under 10 minutes
Freshdesk is a cloud-based helpdesk by Freshworks used by 60,000+ businesses, from startups to enterprises across IT, eCommerce, SaaS, and services, with ticketing, automation, and self-service across email, chat, phone, and social.
The Simplesat integration adds a full feedback layer - auto-sending branded surveys on resolution, writing responses back as notes, tags, and custom fields, and surfacing performance in Simplesat dashboards.
Works with your whole stack
Frequently asked questions
How does the Freshdesk integration actually work?
Connect Freshdesk and surveys send when tickets resolve, or embed one-click surveys in your closure notification emails. Contacts sync daily, tickets gain rating and sentiment tags, feedback lands as internal notes, and negative responses can open follow-up tickets.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
