Automate customer feedback workflows via Make
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Add the Simplesat module to Make and authenticate with your API key. One connection covers everything.
Configure
Drop the Simplesat module into any scenario as a trigger or action. Use a template or build your own.
See results
Responses flow into your tools via Make and into Simplesat dashboards. One scenario, two destinations.
Why Make teams choose Simplesat
Make connects 3,000+ apps. Simplesat's module adds a feedback dimension to each one.
Surveys that fit your flows
Send CSAT, NPS, and 5-star surveys from any event Make can see, in any channel Make can reach.
Keep your customer list accurate
Push new or updated contacts from any app into Simplesat via the customers module.
Close the loop where work happens
When a low score arrives, Make can create a task, notify a channel, or log a record.
What's possible with Simplesat and Make
Connect Simplesat to any app in your Make stack to collect feedback, act on responses, and keep contacts in sync — in scenarios you own.
Use Make to create and update Simplesat customers from any app in your stack: new Mailchimp subscribers, LiveAgent customers, or anything else Make can reach. No native integration required.
Drop the Simplesat module into any Make scenario: send a Telegram message when feedback lands, create Trello cards from responses, or chain feedback into multi-step workflows. Ready-made templates get you started in minutes.
What you need
Make
plan:
Make Core plan or above (from $9/mo)
Simplesat plan:
Standard or higher
Permissions:
Simplesat Admin and a Make account
Setup time:
Under 10 minutes
Make (formerly Integromat) is a visual workflow automation platform used to connect 3,000+ apps without code. Acquired by Celonis in 2020 and rebranded in 2022, it offers drag-and-drop scenario building, data transformation, webhook support, and a free tier from 1,000 credits a month.
The Simplesat integration lets teams build feedback-driven scenarios - trigger actions when a response arrives, and sync customer records from any Make app. Responses also sync to Simplesat dashboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
