Live CSAT on your Geckoboard TV dashboard
Live in minutes
70+ Integrations
No extra tools for most setups
Feedback on your Geckoboard fast
Connect
Authorize Simplesat and connect Geckoboard. The dataset is created automatically.
Configure
Set up the survey connection. Each response pushes score, comment, and metadata into the dataset.
See results
Live CSAT, NPS, or 5-star scores appear beside queue, response time, and resolution KPIs on the TV.
Why use Simplesat with Geckoboard
Geckoboard is the dashboard your team watches. Simplesat puts CSAT on the screen.
Survey data the team sees
CSAT, NPS, and 5-star scores feed Geckoboard datasets, visible to the whole team.
Always fresh
New responses stream in automatically. The TV number is always current - no manual refresh.
CSAT next to your support KPIs
Satisfaction sits beside ticket volume, SLA, and response time. One view.
What the integration does
Simplesat streams responses into a Geckoboard dataset as they arrive, so CSAT, NPS, and 5-star stay live on your dashboards.
New responses flow into a Geckoboard dataset automatically (created for you if it doesn't exist), so live CSAT can sit on the TV dashboard next to your other support metrics.
What you need
Geckoboard
plan:
Geckoboard Essential+ (custom datasets)
Simplesat plan:
Standard or higher
Permissions:
Geckoboard dataset write; Simplesat API key/OAuth
Setup time:
Under 15 minutes
Geckoboard is a real-time KPI dashboard platform used by support, sales, and operations teams to display live metrics on TV screens and shared dashboards. It connects to 90+ business tools and makes team performance visible at a glance.
The Simplesat integration pushes each new CSAT, NPS, or 5-star response into a Geckoboard dataset automatically, so live satisfaction scores appear beside queue metrics, SLA data, and other support KPIs.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can survey data flow into Power BI, Snowflake, Looker, or our data warehouse?
Yes. Native connectors cover Snowflake, BigQuery, Databricks, and Amazon Redshift. Feedback also flows into Power BI, Tableau, Looker Studio, Google Sheets, and Geckoboard. Need something custom? Scheduled CSV exports, webhooks, and the API can pipe your data anywhere else.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
