Your feedback data in the dashboards you run on
Live in minutes
70+ Integrations
No extra tools for most setups
From survey responses to live dashboards
Connect
Install the Simplesat connector in Power BI Desktop, then enter your Simplesat API key to connect.
Configure
Choose a date range and import your feedback data into Power BI for analysis and reporting.
See results
Build dashboards blending satisfaction with ticket, account, and revenue data. Publish and schedule a refresh.
CX metrics beside business metrics
CSAT and revenue sit in separate tabs. Pull Simplesat into Power BI and they finally meet.
Every response, every attribute
Ratings, comments, and synced helpdesk metadata all come through - not just the score.
Blend with any data source
Join feedback to tickets, accounts, and revenue to see what actually drives satisfaction.
Executive-ready reporting
Put CSAT and NPS on the same dashboards your leadership already reviews every week.
What you can do in Power BI
Capabilities built for BI and ops teams.
Model satisfaction next to revenue, tickets, and operations. Put CSAT and NPS on the dashboards leadership already reviews, with all the slicing Power BI is built for.
Install Simplesat's custom Power BI connector once, then it's Get Data > Simplesat like any other source. Pull responses by date range, with a modified-dates option that keeps incremental refreshes clean.
What you need
Power BI
plan:
Power BI Desktop
Simplesat plan:
Standard or higher
Permissions:
Owners and Admins (permission to generate API key)
Setup time:
Under 15 minutes
Microsoft Power BI is one of the most widely used business intelligence platforms, turning raw data into interactive dashboards and reports across Power BI Desktop, the Power BI service, Excel, and the Microsoft Fabric ecosystem.
Simplesat's Power BI connector brings customer feedback into your reports. Authenticate with an API key, choose a date range, and pull CSAT, NPS, and 5-star responses - scores, comments, and helpdesk metadata - to blend with tickets, accounts, and revenue.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can survey data flow into Power BI, Snowflake, Looker, or our data warehouse?
Yes. Native connectors cover Snowflake, BigQuery, Databricks, and Amazon Redshift. Feedback also flows into Power BI, Tableau, Looker Studio, Google Sheets, and Geckoboard. Need something custom? Scheduled CSV exports, webhooks, and the API can pipe your data anywhere else.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
