Real-time feedback alerts in Microsoft Teams
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to Microsoft Teams and pick the channel for feedback - shared, CX, or a manager's DM.
Configure
Choose which responses trigger a Teams alert: every one, only low scores, or specific survey types.
See results
Feedback posts to Teams instantly. Celebrate wins; catch low scores before they escalate.
Why Teams users pick Simplesat
Your team lives in Teams. Simplesat brings the customer voice there, never unseen.
Feedback where you work
New responses post to Teams instantly - the customer's voice in the conversation.
React fast, celebrate often
A low score is seen before it's a churn risk. A five-star lifts morale fast.
Alerts plus full reporting
Teams handles instant alerts; Simplesat handles dashboards, leaderboards, trends.
What the Teams integration does
Pipe new Simplesat survey responses into any Microsoft Teams channel — putting customer feedback in front of your team in real time.
Pipe new responses into Slack or Microsoft Teams channels in real time. Celebrate the wins publicly, catch the problems immediately, and keep customer voice in front of the whole company.
What you need
Microsoft Teams
plan:
Any Microsoft Teams plan
Simplesat plan:
Standard or higher
Permissions:
Teams admin or channel owner; Simplesat admin
Setup time:
Under 10 minutes
Microsoft Teams is the enterprise communication platform used by over 320 million monthly active users, including 93% of Fortune 100 companies.
The Simplesat integration pipes new survey responses into Teams channels in real time - each carrying the rating, sentiment, and comment. Teams handles the instant alert; Simplesat's dashboards and leaderboards handle the analysis.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
Can alerts go to Slack or Microsoft Teams, routed by sentiment?
Yes. Send real-time alerts or scheduled summaries to Slack or Microsoft Teams. Route by sentiment so negative feedback pings the right channel instantly, while summaries keep leadership in the loop without another login.
