Customer feedback, synced to every HubSpot record
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in minutes
Connect
Install from the HubSpot App Marketplace and authorize in one click.
Configure
Map survey responses to contacts and choose which properties to sync.
See results
Feedback lands on the contact record and ticket, ready for lists, workflows, and reporting.
Integrating Simplesat with
HubSpot
Feedback that powers your whole CRM
Don't let results sit in a silo. In HubSpot, they fuel segmentation and automation.
Scores on the contact record
CSAT, NPS, and 5-star responses sync to contact properties automatically.
Trigger workflows from feedback
Enroll detractors in save campaigns and route promoters to review asks.
Close the loop on tickets
Survey on ticket close; the rating attaches as a note and updates ticket fields.
Everything the integration does
Capabilities built specifically for HubSpot teams.
Build the survey once as a reusable HubSpot module, then drop it anywhere: the Service Hub ticket-closed email for support CSAT with full agent and ticket attribution, or marketing and one-to-one emails for list-wide NPS.
Every response is logged as a note on the HubSpot contact timeline, visible to sales, success, and support alike.
Update HubSpot tickets with the latest rating, sentiment, and follow-up comment. Satisfaction data lands right on your service pipeline.
HubSpot contacts sync to Simplesat once a day, picking up everyone new or updated in the last 24 hours. Lists and segments stay accurate on their own.
Map any response detail to HubSpot contact properties, so every contact carries their latest CSAT or NPS score. Power lists, workflows, and reports with real satisfaction data.
Create a Simplesat Feedback custom object in HubSpot and every response is stored as native CRM data, associated with contacts and companies and reportable like anything else in HubSpot.
Feedback that needs action becomes a HubSpot ticket automatically, so closing the loop fits the pipeline your team already runs.
Each rating posts a note on the related HubSpot ticket, so the team sees what the customer said in context.
Responses arrive enriched with HubSpot ticket data: subject, contact, company, and owner. Report on satisfaction by rep, team, or account.
New feedback can create a task on the contact, putting follow-up on a real to-do list with an owner and a due date.
What you need
HubSpot
plan:
HubSpot CRM (workflows may need paid plans)
Simplesat plan:
Standard or higher
Permissions:
HubSpot admin permissions required to install apps
Setup time:
Under 10 minutes
HubSpot is a leading all-in-one customer platform built on a free Smart CRM with Hubs for Marketing, Sales, Service, and more. Over 288,000 companies in 135+ countries run on it.
Simplesat brings CSAT, NPS, and 5-star surveys into HubSpot. Embed one-click surveys in emails and send them when a ticket closes. Responses sync to contact properties and ticket fields, and can store as a Simplesat Feedback object for segmenting, reporting, and acting on detractors.
Works with your whole stack
Frequently asked questions
How does the HubSpot integration actually work?
Connect HubSpot and surveys embed in Service Hub ticket emails or any marketing email through a reusable module. Scores sync to contact and ticket properties for lists, workflows, and reports, feedback notes land on timelines, and negative responses can create tickets or tasks automatically.
Can I trigger surveys from HubSpot workflows?
Yes. Send surveys from ticket pipeline automation or workflow emails, with Simplesat's delays and suppression rules layered on top so customers are surveyed at the right moment, not just the first one.
Can survey responses become custom objects in HubSpot?
Yes. Store every response as a HubSpot custom object, related to the contact and ticket, so feedback joins your cross-object reports and revenue dashboards.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
