Ask better questions. Grow your revenue.
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 5 minutes
Connect
Install from the Gorgias App Store and authorize in one click.
Configure
Pick a survey type, match your brand, and trigger off ticket status, intent, or Shopify orders.
See results
Responses post back to Gorgias tickets and profiles. Scores and leaderboards update live.
Made for fast ecommerce brands
Gorgias is built for revenue and volume. Simplesat adds feedback without slowing the team.
Tie feedback to revenue, not tickets
Shopify-aware triggers fire after delivery or on order issues.
Multi-channel scores in one report
CSAT, NPS, and 5-star across email, chat, and SMS in Gorgias.
Reporting that scales beyond ticket counts
Slice by agent, team, view, channel, or any synced Gorgias custom field.
Simplesat vs. Gorgias surveys
Gorgias's native survey is a fine baseline. Simplesat is the upgrade for retention, reviews, and coaching.
Everything the integration does
Capabilities built specifically for Gorgias teams, from collection to action.
Add a survey link to any Gorgias macro or rule, so agents can ask for feedback in one click and automations can ask on ticket close, with responses attributed via Gorgias assignee tags.
Resolve a ticket, trigger a survey. Simplesat checks for closed Gorgias tickets every hour and sends an event-based email survey to the customer on the ticket.
Ratings and sentiment are added to the Gorgias ticket as tags, created automatically if they don't exist yet. Power your views, macros, and reporting with satisfaction data.
Feedback that needs action opens a Gorgias follow-up ticket automatically, so your team closes the loop inside the queue they already work.
When a chat conversation closes, a survey link drops right into the thread. Capture feedback in the channel where the conversation actually happened.
Each Gorgias customer record carries their latest Simplesat feedback. Agents get satisfaction context before they type a word.
Gorgias customers sync to Simplesat automatically: everyone on first activation, then new and updated customers daily.
Every response is enriched with Gorgias ticket data: subject, channel, priority, customer, and assignee. Report on CSAT by any of them.
Responses post back to the related Gorgias ticket as internal notes. Agents see the customer's words in context, right where they work.
What you need
Gorgias
plan:
Any plan (Starter to Enterprise)
Simplesat plan:
Standard ($109/mo) or higher
Permissions:
Gorgias admin access
Setup time:
Under 5 minutes
Gorgias is the leading ecommerce helpdesk, built first for Shopify and connected to BigCommerce and Magento. It unifies email, chat, SMS, social, and voice, tying every conversation to order history. Over 17,000 brands run on it.
The Simplesat integration sends CSAT, NPS, and 5-star surveys from your Gorgias macros across email, chat, and SMS, triggered by ticket status, intent, or Shopify orders. Responses post back as tagged internal notes. Live in five minutes on the Standard plan.
Works with your whole stack
Frequently asked questions
How does the Gorgias sync with Simplesat?
Connect Gorgias to Simplesat, and surveys send automatically after tickets close. Responses post back as tags and internal notes on the ticket, customer profiles show their latest feedback, and every response carries channel, priority, and assignee details. Negative feedback can open a follow-up ticket automatically.
How do surveys get triggered in Gorgias?
Three ways: automatically after tickets close, from a macro when an agent invites feedback in one click, or with a survey link when a chat ends. Rules and tags control which tickets qualify. In email, surveys travel as clear call-to-action links, since Gorgias templates don't support embedded images.
How is Simplesat different from Gorgias's built-in CSAT?
Gorgias's native survey is a single rating with limited reach. Simplesat adds follow-up questions with conditional logic, covers chat and social tickets, runs NPS and CES alongside CSAT, routes happy customers to review sites, and keeps trend reporting without limits.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
