Surveys that actually get answered
Join 1,000+ brands
No credit card required
14-day free trial
Simplesat integrates with the helpdesks, CRMs, communication tools, and BI platforms your team already runs on. Every score, comment, and trend reaches the right place — automatically.
Your brand. Your survey.
Customers shouldn't be able to tell it's a third-party tool — and with Simplesat, they can't.
Meet customers where they already are
Send surveys through the channels your customers already use. Native to your helpdesk, no developer needed.
The right question, every time
Match the question type to the moment. Branch on how customers answer so they see what actually makes sense.
At the moment that matters
Reach customers at the right moment. Through your helpdesk, through Simplesat, or embedded in any touchpoint you already send.
Trusted by
Trusted at scale
Built for high-volume, multi-brand support teams.
Built to get answered
Smarter design
Ask better, get more. Fast surveys, right timing, relevant questions.
Real-time capture
If a customer answers question one and drops off, you still keep the data.
Effortless response
Teams switching from enterprise tools consistently see rates improve.
Explore more of Simplesat
Frequently asked questions
Can I customize surveys to match my brand?
Yes. Choose your metric and scale, swap icons (stars, smileys, thumbs), match colors and fonts, and add your logo. Pro and above unlock custom CSS and a custom survey URL, and Enterprise gets bespoke design support.
Will my surveys land in spam?
Surveys send from your own domain on every plan, authenticated through DNS so they inherit your sender reputation and land in the inbox. We'll walk you through the setup, and delivery stats show what was delivered, what bounced, and what went to spam.
Do you support multilingual surveys?
Yes. Build surveys in any language and route each customer to the right one automatically based on their language field, inbox, or brand. Multilingual surveys are available on Elite and Enterprise plans.
Can follow-up questions change based on the rating?
Yes. Require a comment on low ratings, branch promoters and detractors to different questions, and show questions only when relevant. Follow-up question logic is included on every plan; question visibility rules start on Pro.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can I send surveys by SMS or embed them in email signatures?
Signatures, yes: embed live surveys in Outlook, Gmail, Exclaimer, CodeTwo, and similar tools with agent attribution intact. For SMS, surveys travel as links through your existing SMS or phone system - like Aircall or Gladly - rather than Simplesat texting customers directly.
How do you keep bots and email scanners from polluting results?
Google reCAPTCHA runs on every survey automatically, and responses that look like scanner or bot activity are flagged as spam before they touch your scores. You can also expire old survey links and correct mistaken ratings, keeping your data clean and trustworthy.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
