CSAT Surveys and Feedback Inside NinjaOne
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to NinjaOne with your credentials - it reads ticket data and is ready to send surveys.
Configure
Embed a CSAT, NPS, or 5-star survey in NinjaOne's closed-ticket emails. Fires automatically.
See results
Ratings and sentiment tag the NinjaOne ticket for filtering. Responses sync to Simplesat.
Why NinjaOne teams choose Simplesat
NinjaOne delivers fast RMM and ticketing. Simplesat adds a dedicated feedback engine.
Surveys that match your brand
Send branded CSAT, NPS, or 5-star surveys in closure emails. One click.
Scores tagged to tickets
Ratings and sentiment tag the ticket - instant filters for triage, reporting, and escalation.
Agent and team leaderboards
Scores break down by technician, team, and client - real data for reviews.
Everything the integration does
Simplesat connects to NinjaOne to collect feedback automatically, surface it inside tickets, and roll it into reporting your team uses.
Feedback information lands as tags or labels directly on the ticket: instant filters for reporting in the tools your team already uses.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
What you need
NinjaOne
plan:
All NinjaOne plans with ticketing enabled
Simplesat plan:
Standard or higher
Permissions:
NinjaOne admin to edit email templates
Setup time:
Under 10 minutes
NinjaOne is a unified RMM and PSA platform used by MSPs and internal IT teams worldwide, combining remote monitoring, endpoint and patch management, and integrated ticketing. It's consistently ranked number one in G2's RMM category.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in NinjaOne's ticket-closure emails to collect feedback on every resolved request. Ratings and sentiment tag the ticket, and responses sync to Simplesat for leaderboards and client dashboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
