Customer feedback that lives in Pipedrive
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Authenticate Simplesat with Pipedrive. Contacts sync automatically so your audience stays current.
Configure
Deliver surveys through your usual channels. Every response is attributed to the contact and deal.
See results
Feedback logs as a note and updates CSAT and NPS on the contact. Report by owner or stage.
Integrating Simplesat with
Pipedrive
Why Pipedrive teams pick Simplesat
Pipedrive keeps the pipeline moving. Simplesat shows how customers feel about every stage.
Feedback attributed to every deal
Simplesat writes responses back to the matching Pipedrive contact and deal.
Feedback on the contact record
Every response logs as a note; the latest scores update custom fields.
CSAT by owner, pipeline, and stage
Slice satisfaction across every dimension Pipedrive tracks.
Everything the integration does
Simplesat syncs Pipedrive contacts, logs feedback on records, and keeps scores current — a live view of customer health.
Contacts sync from your platform to Simplesat automatically. Lists, segments, and reporting stay accurate with zero CSV wrangling.
Each response is added to the contact, building a feedback history anyone on the team can read before their next conversation.
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
What you need
Pipedrive
plan:
Growth plan or higher
Simplesat plan:
Standard or higher
Permissions:
Pipedrive admin access (OAuth, custom fields)
Setup time:
Under 10 minutes
Pipedrive is a visual sales CRM used by 100,000+ companies worldwide, consistently ranked among the top CRMs for small and mid-sized sales teams. Plans run from $14 to $79 per user per month, with a 14-day free trial.
The Simplesat integration syncs contacts from Pipedrive and writes every response back to the contact, logging feedback as a note and updating custom fields with the latest CSAT and NPS scores. Reporting surfaces satisfaction by rep, pipeline stage, and time.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
