Collect post-purchase CSAT from Shopify customers
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to your Shopify store. Customers sync on activation, then daily after.
Configure
Trigger surveys on order paid, fulfilled, or delivered, and embed them in Shopify delivery emails.
See results
Responses carry Shopify order context. Ratings sync to metafields and metaobjects.
Integrating Simplesat with
Shopify
Why Shopify brands choose Simplesat
Post-purchase CSAT is order, history, and product signal. Simplesat ties it together.
Surveys that match the purchase moment
Trigger CSAT, NPS, and 5-star on Shopify order and delivery events.
Feedback lives in your Shopify data
Ratings sync to metafields and metaobjects for segments, flows, and apps.
Slice satisfaction by what happened
Each response carries order context, so you see where CSAT dropped.
Everything the integration does
Six capabilities for retail and DTC brands, connecting Shopify order and customer data to the feedback that explains your CX.
Shopify customer metafields carry the latest rating details, usable across your stack: segments, flows, and any app that reads metafields.
Trigger surveys when a Shopify order is paid, fulfilled, or delivered, or embed one right in the delivery notification email. Segment delivery-experience feedback by shipping method, fulfillment status, and store location.
Responses sync to Shopify metaobjects, making feedback available as structured data anywhere in your Shopify setup.
Each response carries its Shopify order context, so you can slice satisfaction by what was actually bought.
Add rating and sentiment tags to contacts, segment campaigns by who's delighted and who needs a save: promoters get the referral ask, detractors get the apology.
Contacts sync from your platform to Simplesat automatically. Lists, segments, and reporting stay accurate with zero CSV wrangling.
What you need
Shopify
plan:
All Shopify plans (Basic and above)
Simplesat plan:
Standard or higher
Permissions:
Shopify store owner or admin access
Setup time:
Under 10 minutes
Shopify is the leading global ecommerce platform, powering over 5.6 million active stores in 175+ countries, about 28% of the market. Merchants processed $100 billion in GMV in Q1 2026.
The Simplesat integration triggers surveys on Shopify order paid, fulfilled, and delivered events and embeds them in delivery emails. Contacts sync daily, responses arrive with order context, and ratings sync to metafields and metaobjects for use across your Shopify stack.
Works with your whole stack
Frequently asked questions
Can I trigger surveys from Shopify orders?
Yes. Send surveys when orders are paid, fulfilled, or delivered, with delays so feedback arrives after the unboxing, not before. Delivery notification embeds can carry order details like order number, fulfillment status, and shipping method.
Where does Shopify feedback data live?
Everywhere you work: ratings sync to customer metafields and tags, full responses can be stored as Shopify metaobjects, and order details attach to every response, ready for segments, flows, and reporting.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
