Replace Intercom's ratings with real CSAT surveys
Live in minutes
70+ Integrations
No extra tools for most setups
Native Intercom app, live in minutes
Connect
Install the Simplesat app from the Intercom App Store and authenticate via OAuth.
Configure
Pick CSAT, NPS, or 5-star to send in the Messenger when a conversation closes, or in saved replies.
See results
Responses appear instantly, sync to contact attributes, and can auto-open a follow-up.
Integrating Simplesat with
Intercom
Why Intercom teams choose Simplesat
Intercom rates with a thumbs up or down. Simplesat adds real CSAT, NPS, and 5-star.
Real surveys in Messenger
Branded CSAT, NPS, or 5-star - in-conversation, in saved replies, or outbound. No email redirect.
Close the loop in Intercom
Bad scores open a follow-up conversation; every response fires an event for your automations.
Scores on every contact
Latest CSAT, NPS, and 5-star sync to contact attributes - usable in segments and filters.
Simplesat vs. Intercom ratings
Intercom's built-in CSAT works. Simplesat adds branded surveys, NPS and 5-star, and scores on the contact record.
What the Intercom integration does
Simplesat's native Intercom app swaps the built-in rating for real surveys and feeds every response to contacts and automations.
Every response fires an answered-simplesat-survey event on the contact, carrying survey, rating, sentiment, and comment. Use Intercom's event-based rules to trigger automated posts and messages: thank promoters, rescue detractors, all on autopilot.
Intercom contacts import as Simplesat customers automatically: a one-time initial import, then a daily check for new and changed contacts. Existing customers update, new ones get created.
Feedback that needs action opens a new Intercom conversation automatically, with the full survey response inside. Your team closes the loop in the Messenger, where they already work.
Map ratings to any Intercom contact custom attribute, so every profile shows its latest CSAT, NPS, and CES. Segment audiences and personalize Messenger campaigns by how customers actually feel.
Simplesat's native Intercom app swaps Intercom's thumbs-style conversation rating for full CSAT, CES, or NPS surveys, asked right in the Messenger when a conversation closes. Send surveys mid-conversation, in saved replies, or as outbound chats and posts with audience rules.
What you need
Intercom
plan:
All Intercom plans
Simplesat plan:
Standard or higher
Permissions:
Intercom workspace admin (for OAuth install)
Setup time:
Under 10 minutes
Intercom is a customer communications platform used by 25,000+ businesses, combining a Messenger, shared inbox, and AI agent (Fin), widely used by SaaS teams for support and lifecycle messaging.
Simplesat's native Intercom app replaces the built-in conversation rating with full CSAT, NPS, and 5-star surveys in the Messenger - syncing scores to contact attributes, firing events for automation rules, and opening follow-up conversations from negative feedback.
Works with your whole stack
Frequently asked questions
Can Simplesat replace Intercom's built-in conversation ratings?
Yes. Swap the basic built-in rating for full CSAT, CES, or NPS surveys in the Messenger when conversations close. Surveys can also appear mid-conversation, in saved replies, or in outbound messages with audience rules.
How does the Intercom integration actually work?
It's a native, two-way connection. Contacts sync daily, every response fires an answered-survey event you can use in Intercom automations, latest scores save to contact attributes for segmentation, and negative feedback can open a follow-up conversation automatically.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
