Put customer feedback in Slack the moment it lands
Live in minutes
70+ Integrations
No extra tools for most setups
Live in Slack in minutes
Connect
Authorize Simplesat to post to your Slack workspace.
Configure
Pick the channels where feedback lands and route by rating, survey, or team.
See results
New responses appear in Slack in real time. Celebrate wins and jump on problems fast.
Why teams pipe feedback to Slack
Feedback changes behavior only when people see it. Put it where your team already works.
Feedback where your team lives
Simplesat collects CSAT, NPS, and 5-star ratings and posts them to Slack live.
Route feedback to the right people
Every response posts to the channels you pick, by score or team.
Keep CX visible to leadership
A steady feed of real comments in Slack makes service quality an everyday signal.
Everything the integration does
Built to keep customer feedback flowing into the place your team already pays attention to.
Pipe new responses into Slack or Microsoft Teams channels in real time. Celebrate the wins publicly, catch the problems immediately, and keep customer voice in front of the whole company.
What you need
Slack
plan:
Any Slack plan (including Free)
Simplesat plan:
Standard or higher
Permissions:
Slack permission to add an app and post
Setup time:
Under 10 minutes
Slack is a team messaging app that organizes conversations into channels by team, project, or topic. Support, CX, and operations teams use it as their main place to communicate.
The Simplesat integration posts CSAT, NPS, and 5-star responses into the Slack channels you choose, in real time. Route by rating, survey, or team so wins and problems reach the right people. Full reporting stays in Simplesat.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
Can alerts go to Slack or Microsoft Teams, routed by sentiment?
Yes. Send real-time alerts or scheduled summaries to Slack or Microsoft Teams. Route by sentiment so negative feedback pings the right channel instantly, while summaries keep leadership in the loop without another login.
