Embed CSAT and NPS surveys in Klaviyo flows
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to Klaviyo. Profiles sync on activation, then daily. No CSV exports.
Configure
Add a Simplesat survey block to any Klaviyo campaign or flow email. Respondents are auto-identified.
See results
Responses land in Simplesat instantly. Each profile gets the latest CSAT, NPS, and sentiment.
Integrating Simplesat with
Klaviyo
Why Klaviyo teams choose Simplesat
Klaviyo gives behavioral data. Simplesat adds the direct customer voice in your flows.
Surveys in any flow or campaign
Drop a one-click CSAT, NPS, or 5-star survey into any Klaviyo email.
Scores on the profile record
Every response updates the Klaviyo profile for segments and automations.
Reporting beyond open rates
Track CSAT and NPS by campaign, flow, or segment over time.
Everything the integration does
Simplesat embeds surveys in your Klaviyo flows and campaigns, syncs profiles, and writes scores back to every contact.
Add a survey to any campaign, or email and seamlessly send to your entire list at once. Dynamic fields within the survey embed identify each response. Set up and send a quarterly NPS campaign within minutes.
Contacts sync from your platform to Simplesat automatically. Lists, segments, and reporting stay accurate with zero CSV wrangling.
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
What you need
Klaviyo
plan:
All Klaviyo plans (Free and above)
Simplesat plan:
Standard or higher
Permissions:
Klaviyo API key (profiles and campaigns)
Setup time:
Under 10 minutes
Klaviyo is an email and SMS marketing platform built for e-commerce, used by 169,000+ brands on Shopify, WooCommerce, and BigCommerce. Its strength is behavioral segmentation and automated flows: post-purchase, abandoned cart, and winback.
The Simplesat integration embeds one-click CSAT, NPS, and 5-star surveys in Klaviyo campaigns and flow emails. Respondents are auto-identified, scores and sentiment sync back to profiles for segmentation, and a daily contact sync keeps both aligned.
Works with your whole stack
Frequently asked questions
Can I embed surveys in Klaviyo emails?
Yes. Drop a one-click survey into any Klaviyo campaign or flow with a simple HTML embed. Profiles sync daily, and each contact's latest score lands on their Klaviyo profile, ready for segments, flows, and suppression rules.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
