Turn every Gladly conversation into insight.
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 15 minutes
Connect
Generate a Gladly API token, paste it into Simplesat, and you're authenticated. No code required.
Configure
Pick a survey type, match your brand, and set rules by status, channel, or topic.
See results
Feedback syncs to Gladly as conversation notes. Scores and leaderboards update live.
Built for Gladly's model
Gladly organizes around the customer. Simplesat puts feedback on their profile, forever.
Lives on the customer profile
Responses sync to Gladly as conversation notes, attached to the customer.
Deeper reporting
Slice by hero, team, channel, or topic. AI Topics tag every comment by theme and sentiment.
One survey, every channel
Email, chat, and SMS - embed CSAT, NPS, or 5-star where it happened.
Simplesat vs. Gladly CSAT
Gladly's built-in CSAT is a solid native option. Simplesat is what you graduate to when feedback drives strategy.
Everything the integration does
Capabilities built specifically for Gladly teams, from collection to action.
New feedback can create a Gladly task automatically, putting follow-up in the queue your team already works instead of a dashboard nobody checks.
When a Gladly conversation is completed, the survey goes out in the right format for the channel: a Simplesat email survey for email, a short survey link by SMS or WhatsApp. Run separate surveys for Sidekick (AI) and human conversations, scope by topic or inbox, and trigger off completed tasks too.
Sentiment is written back to the Gladly conversation as a topic, so you can filter, route, and report on satisfaction natively inside Gladly.
Survey responses appear as items in the Gladly conversation, on the customer's lifelong profile, right where Gladly keeps everything else about them.
Add a topic to a Gladly conversation and Simplesat takes it from there: HTML surveys in chat, survey links everywhere else. Precise control over who gets asked, and when.
Every response carries its Gladly context: conversation ID, topics, type, customer, and agent. Hero-level CSAT reporting with zero manual tagging.
What you need
Gladly
plan:
Any Gladly plan
Simplesat plan:
Standard or higher
Permissions:
Gladly admin access
Setup time:
Under 15 minutes
Gladly is a radically personal customer service platform for B2C brands. It organizes support around the customer, not the ticket, so every email, chat, SMS, call, and social message lives in one lifelong Customer Profile.
The Simplesat integration adds CSAT, NPS, and 5-star surveys, sent when conversations close. Responses sync back to the profile as notes, negative feedback triggers a task, and replies feed agent, team, and channel reporting.
Works with your whole stack
Frequently asked questions
How does the Gladly integration actually work?
Connect Gladly and surveys send when conversations close: email surveys on email channels, short links by SMS or WhatsApp. Responses post back to the conversation timeline with sentiment added as a topic, and negative feedback can open a Gladly task so follow-up happens where your team already works.
Can I trigger surveys from Gladly topics, and exclude conversations I don't want surveyed?
Yes. Add a topic and Simplesat takes it from there: HTML surveys in chat, survey links everywhere else. Include and exclude rules by topic and inbox keep spam, warranty, and other off-limits conversations out of your survey flow.
Can I survey Sidekick conversations separately from human agents?
Yes. Run separate surveys for Sidekick-resolved and human-resolved conversations, giving you an independent quality read on your AI agent and a clean comparison against your team.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Do you support multilingual surveys?
Yes. Build surveys in any language and route each customer to the right one automatically based on their language field, inbox, or brand. Multilingual surveys are available on Elite and Enterprise plans.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
