Feedback where work happens
Join 1,000+ brands
No credit card required
14-day free trial
Simplesat integrates with the helpdesks, CRMs, communication tools, and BI platforms your team already runs on. Every score, comment, and trend reaches the right place — automatically.
The right alert to the right person
Not every rating needs the same response. Simplesat routes feedback based on rules you set, so your team gets the signal without the noise.
One less tool to log into
Simplesat posts scores and comments straight into Zendesk, Gladly, Gorgias, or any helpdesk tickets. Agents work where they already work.
Custom integrations, shipped in days
When our 100+ native integrations don't cover your stack, our team builds the workflow. Talk to us about what you need.
Trusted by
Trusted at scale
Built for high-volume, multi-brand support teams.
Explore more of Simplesat
Frequently asked questions
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
How granular can your routing rules get?
Today you can route by score, sentiment, and whether the response has a written comment, and combine those conditions (e.g. negative with a comment, positive without). Rules based on topic, tag, customer segment, and agent are on the 2026 roadmap. Our team can walk you through current capabilities in a demo and share what's next.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can survey data flow into Power BI, Snowflake, Looker, or our data warehouse?
Yes. Native connectors cover Snowflake, BigQuery, Databricks, and Amazon Redshift. Feedback also flows into Power BI, Tableau, Looker Studio, Google Sheets, and Geckoboard. Need something custom? Scheduled CSV exports, webhooks, and the API can pipe your data anywhere else.
Can Simplesat measure quality on AI-resolved tickets?
Yes. As AI agents resolve more of your conversations, Simplesat surveys those interactions the same way it surveys human-resolved ones, giving you one independent quality signal across both. How AI interactions are identified varies by helpdesk, and our team can show you what's possible in your stack.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can alerts go to Slack or Microsoft Teams, routed by sentiment?
Yes. Send real-time alerts or scheduled summaries to Slack or Microsoft Teams. Route by sentiment so negative feedback pings the right channel instantly, while summaries keep leadership in the loop without another login.
