Automate customer feedback workflows via n8n
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Install the Simplesat community node and authenticate once with your API token - cloud or self-hosted.
Configure
Drop the node into any workflow and pick from 13 actions for surveys, feedback, and customers.
See results
Responses processed via n8n land in Simplesat dashboards - scores, trends, and patterns tracked.
Why n8n teams choose Simplesat
n8n gives teams full control; Simplesat's node brings feedback into any workflow.
Surveys in any workflow
Trigger CSAT, NPS, and 5-star from any n8n event and route the data anywhere.
13 actions, one node
Manage surveys, pull responses, update customers - cloud or self-hosted.
The full picture
Responses sync to Simplesat dashboards - scores become leaderboards, trends, and CX reports.
Everything Simplesat does via n8n
The official Simplesat node connects feedback to any n8n workflow — collect responses, route them, and keep records accurate.
Simplesat ships a community node for n8n with 13 actions covering surveys, feedback, and customers. Authenticate once with your API token and drop Simplesat into any workflow, cloud or self-hosted.
Pipe responses through n8n's AI nodes to summarize themes, classify comments, and route what matters to the right person. We run our own feedback ops on n8n, so the node gets used in anger before you do.
What you need
n8n
plan:
n8n Community (free) or any cloud plan
Simplesat plan:
Standard or higher
Permissions:
Simplesat API token; n8n community nodes
Setup time:
Under 10 minutes
n8n is a fair-code workflow automation platform with 400+ native integrations and AI orchestration, used by over 230,000 teams on cloud or self-hosted infrastructure.
Simplesat ships an official n8n community node with 13 actions for surveys, feedback, and customers. Authenticate once with your API token, then trigger on responses, update customer records, or route feedback across workflows - all syncing back to Simplesat's reporting dashboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
