Reporting your team will actually use
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Simplesat integrates with the helpdesks, CRMs, communication tools, and BI platforms your team already runs on. Every score, comment, and trend reaches the right place — automatically.
A dashboard for every survey
Every question gets its own chart. No widget assembly, no analyst, no setup.
From the big picture to the exact comment
Every stat is clickable. Filter, pivot, save the views you run weekly.
Open-ended comments, grouped into themes.
Simplesat reads every comment and clusters them into topics. No training, no setup.
Ask your feedback anything
Connect Simplesat to any MCP-enabled assistant. Ask in plain language. Get the answer, the trend, the at-risk accounts.
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Built for high-volume, multi-brand support teams.
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Frequently asked questions
Do I need a data analyst to use Simplesat reporting?
No. Dashboards, trend charts, and leaderboards are ready the moment feedback starts flowing. Every survey auto-generates a dashboard with a chart for every question. No SQL, no configuration.
Can I report by agent, with leaderboards and per-agent views?
Yes. Leaderboards rank agents and teams by score, and you can build custom dashboards filtered to a team or a single agent, with per-widget filters for side-by-side views. Saved pivot reports break performance down by team member, team, or quarter, and permissions can limit agents to their own feedback.
Can I segment by brand, region, team, or custom attribute?
Yes. Filter and compare across teams, regions, brands, inboxes, languages, and any custom attribute synced from your helpdesk. Save filtered views for recurring weekly or monthly reports.
Is CSAT a percentage or an average score?
Both. Simplesat shows CSAT as the percentage of positive responses by default, and you can also view average scores, so the math matches how your team already reports.
Does AI automatically categorize comments into topics and sentiment?
Yes. Simplesat reads every comment and groups feedback into topics with sentiment, no training or setup required. Topic detection is automatic on Pro and above (manual tagging on Standard), and Elite adds custom topics. Click any topic to see the responses behind it.
Can stakeholders get reports without Simplesat accounts?
Yes. Schedule recurring email reports - with trends, leaderboards, and topic movement sent straight to any stakeholder. No Simplesat account needed. Executives and clients stay informed without needing another login or seat.
What happens when my reporting needs to be deeper than what Simplesat offers?
Simplesat is designed to answer ~80% of the questions you'd ask in a standup or weekly review - out of the box. For deeper analysis, you have three paths: export to Sheets for one-off cuts, connect your BI tool for dashboards in your stack, or query via MCP from any AI assistant. We don't compete with your BI tool. We feed it.
What is MCP, and what can I do with it?
MCP (Model Context Protocol) lets AI assistants like Claude, ChatGPT, and Cursor query your Simplesat data in plain English. Ask things like "Which accounts are at risk based on recent feedback?" or "Summarize this week's negative comments by topic." The assistant pulls trends, comments, and segments directly from Simplesat and writes the answer. Permissions carry through so users only query the data they have access to in Simplesat.
