Zendesk's most advanced omnichannel survey app
Live in minutes
70+ Integrations
No extra tools for most setups
Zendesk workflow in under 15 minutes
Connect
Connect Zendesk from inside Simplesat.
Configure
Pick your survey type, match your brand, and set trigger rules.
See results
Responses appear right inside the ticket. Scores, trends, and leaderboards update in real time.
Integrating Simplesat with
Zendesk
Go beyond a single score
Zendesk's native CSAT captures a basic score. Simplesat gives you the full picture.
Reporting drives accountability
Filter by agent, team, company, channel, or any synced Zendesk field.
Feedback visible where agents work
Survey responses write back to Zendesk as ticket comments and tags.
Surveys across every channel
Embed one-click CSAT, NPS, or 5-star surveys in solved ticket emails, chat, and SMS.
Simplesat vs. Zendesk native CSAT
Zendesk's built-in feedback is a fine starting point. Simplesat is what you upgrade to when you need real insight.
Everything the integration does
Purpose-built for Zendesk teams. Every capability fits how your agents already work, so feedback flows in without slowing anyone down.
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Ratings and sentiment land on the Zendesk ticket as tags. Build views, triggers, and reports around customer satisfaction with no extra setup.
Each customer's latest rating and sentiment are added to their Zendesk tags, ready for routing rules, segmented views, and VIP treatment of unhappy customers.
New rating, new ticket, automatically. Decide whether positive, neutral, or negative feedback opens a follow-up, so no unhappy customer slips through and every shout-out gets a thank you.
Keep Zendesk's built-in satisfaction ratings and Simplesat in lockstep. Feedback writes to the native CSAT field, and existing Zendesk ratings sync into Simplesat hourly, so nothing is lost when you switch.
Every response is enriched with its Zendesk ticket metadata: subject, priority, type, group, assignee, requester, organization, and all custom fields. Slice satisfaction by anything Zendesk knows.
Rating, sentiment, and comment sync to Zendesk ticket custom fields, created automatically on first run. Satisfaction data shows up in any Zendesk view, report, or export.
Every response posts back to the original Zendesk ticket as an internal note, so agents and supervisors see exactly what the customer said without switching tools.
Each customer's latest CSAT, CES, NPS, and 5-star scores live on their Zendesk profile as custom fields. Agents get instant satisfaction context before they hit reply.
Running support in Zendesk messaging? Trigger in-app surveys when a ticket is marked solved or when a messaging session ends, powered by Sunshine Conversations. Feedback arrives in the same conversation the customer is already in.
What you need
Zendesk
plan:
Any (Suite, Support, or legacy)
Simplesat plan:
Standard or higher
Permissions:
Zendesk admin access
Setup time:
Under 15 minutes
What is Zendesk? Zendesk is one of the world's leading customer service platforms, trusted by 100,000+ businesses to manage support across email, chat, phone, and social.
Simplesat is the Zendesk Marketplace app that turns that support into real customer insight. It adds flexible, multi-channel surveys that go far beyond Zendesk's built-in feedback. Responses sync straight back to tickets, power detailed reporting, and give CX leaders the data they need to coach agents and prove value.
Works with your whole stack
Frequently asked questions
What training resources are available to get started?
New to customer feedback? Explore our guides. For a self-paced learning experience, dive into a free trial and follow our documentation. Our support team is also ready to provide additional help or guidance whenever you need it.
How is Simplesat different from Zendesk's built-in CSAT?
Zendesk's native CSAT gives you a thumbs up or thumbs down. Simplesat gives you the full picture: CSAT, CES, NPS, and 5-star surveys, follow-up questions with conditional logic, custom branding, segmentation by agent, team, and brand, AI topic detection, and reporting that isn't capped at 90 days. Most teams see meaningfully higher response rates and feedback that's actually useful for coaching.
Can I run Simplesat alongside Zendesk's native CSAT during a transition?
Yes. You can leave Zendesk's native CSAT on while Simplesat runs in parallel, compare response rates and depth side by side, then turn off the native survey when you're ready. Most teams do this for two to four weeks before fully switching. Simplesat doesn't disable or interfere with Zendesk's native triggers.
How does the Zendesk integration actually work?
Connect Zendesk from inside Simplesat with one-click OAuth. Simplesat reads ticket and contact data, sends surveys when tickets are solved (or on any trigger you define), and writes responses back as ticket comments and tags. You can map any Zendesk field to a Simplesat segment, so reports filter by group, brand, channel, or any custom field you already use.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Will Simplesat work with my Zendesk plan?
Yes. Simplesat works with every current Zendesk plan (Suite Team through Enterprise Plus, Support Team through Enterprise) and with legacy Support and Sell plans. You'll need Zendesk admin access to authorize the connection. There are no Zendesk add-ons or upgrades required.
What happens to my historical Zendesk CSAT data when we switch?
Your historical Zendesk CSAT data stays in Zendesk and remains accessible through Zendesk reporting. Simplesat starts collecting from the moment you go live and builds a separate, deeper history that isn't capped at 90 days. If you want a unified historical view, our team can help import past Zendesk CSAT scores during onboarding.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
