If you're looking for a Delighted alternative that preserves what made Delighted good (simple surveys, fast setup, clean integrations) without the complexity of a full enterprise platform, this guide will help you decide.
Tool guides
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March 9, 2026
Delighted is shutting down — don’t follow their migration advice
Delighted is shutting down on June 30, 2026. If you’re a user, you’ve probably already seen the email — signed “The Qualtrics and Delighted Teams,” in that…
Tool guides
December 19, 2025
Delighted is shutting down — how to protect your NPS program with Simplesat
If you’re responsible for NPS in Delighted today, you need a concrete plan for where that program lives next. Delighted is sunsetting on June 30, 2026. If NPS…
Tool guides
October 17, 2025
Retail industry insights — How fast do retail brands see results with Simplesat?
In retail, growth and differentiation increasingly hinge on customer experience — and crucially, on how well brands listen to their customers. Customer…
Industry insights
October 6, 2025
8 key questions retail brands must answer to improve CSAT and NPS
In retail, customer satisfaction (CSAT) and Net Promoter Score (NPS) are fundamental indicators of loyalty and long-term business growth. Shoppers today are…
Industry insights
Survey strategy
August 6, 2025
Uncompromising dedication to service excellence — The Simplesat x Gladly partnership
Simplesat’s partnerships are chosen with care: we look for alignment in how our partners treat customers, support their teams, and design tools that are…
Company news
July 28, 2025
Delighted sunsetting — A comprehensive guide to customer feedback tool replacement
In this guide: Why Delighted is sunsetting What happens to your feedback data if Delighted shuts down? How Simplesat supports a smooth migration Simplesat vs.…
Industry insights
July 22, 2025
Exploring the KORE Score
If your team uses Net Promoter Score (NPS), you’re in good company. It’s one of the most widely adopted customer metrics in the world. NPS asks a single…
Feedback fundamentals
June 17, 2025
Getting ready for the Delighted shutdown: an alternative solution for CX teams
If your team uses Delighted to gather customer feedback, you’ve likely heard the news of the Delighted sunset, June 2026.Delighted has been a respected name in…
Industry insights
May 27, 2025
Turn feedback into revenue with smarter upselling & cross-selling
Upselling and cross-selling can increase revenue by 10–30% without raising your ad spend. But in practice, most strategies fall flat.The offers often come too…
Customer experience
May 26, 2025
Why use a 5-star survey?
Simple, fast, and familiar: 5-star surveys are your secret to more customer feedback.If you want more feedback but don't want to overwhelm your customers, a…
Survey strategy
May 23, 2025
Why amazing customer service in retail is the ultimate competitive edge
Customers expect more than low prices and great products. In 2025, shopping needs to be an experience. To gain a competitive edge, you’ll have to provide…
Industry insights
May 6, 2025
5 steps to reduce customer attrition
What is attrition? The attrition rate is the percentage of customers who stop engaging with a brand within a given period. Tracking the attrition rate means…
