Route customer feedback to 9,000+ apps via Zapier
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to Zapier as a trigger app; each response kicks off a Zap.
Configure
Build Zaps that post to Slack, create tasks, or tag CRM contacts, with every field mappable.
See results
Actions fire instantly while full data stays in Simplesat for reporting.
Why Zapier teams choose Simplesat
Zapier connects 9,000+ apps; Simplesat adds feedback as a real-time trigger.
Surveys that fit any stack
Send CSAT, NPS, and 5-star, and let responses trigger workflows, no code.
The full response, not just the score
Each trigger carries rating, sentiment, comment, and every question.
Act in tools you already use
A bad score makes a task; a great one posts to your channel.
What Simplesat does via Zapier
New responses trigger Zaps in thousands of apps, carrying the full payload so you can route, log, and act on feedback.
Every new response can kick off a Zap in thousands of apps: post to Slack, create a Trello card, tag a contact in Keap, append to a Google Sheet, or send a text. If Zapier connects to it, feedback can drive it.
Zaps get the whole response: rating, sentiment, comment, and the answer to every question in your survey, each available as its own field to map anywhere.
What you need
Zapier
plan:
Zapier Free works; paid for multi-step Zaps
Simplesat plan:
Standard or higher
Permissions:
Zapier account to build Zaps; Simplesat account
Setup time:
Under 10 minutes
Zapier is the most widely used no-code automation platform, connecting 9,000+ apps for over a million businesses and developers.
The Simplesat integration works as a feedback trigger: each new response fires a Zap with the full payload, rating, sentiment, comment, and every question as mappable fields, to route feedback to any connected app in real time. Reporting stays in Simplesat.
Works with your whole stack
Frequently asked questions
What can I build with the Zapier integration?
Workflows in both directions. New feedback can trigger a Zap that carries the full response - scores, comments, sentiment, and each follow-up question as its own field - into thousands of apps. Zapier actions also push data back into Simplesat: send an event-based email survey, or add and maintain customer and team member records. No code, no maintenance.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
