Gladly Connect Virtual 2025
Here’s a quick recap of the conversations, takeaways, and customer-experience trends we brought home from the event.
Simplesat was a Gold Sponsor at Gladly Connect Virtual, with a virtual booth and live demos.
Most of what we heard from CX and support teams fell into three areas. Customers expect context to carry across channels instead of starting over. Support leaders are trying to resolve issues quickly without making customers feel rushed. And teams want feedback they can act on rather than another number to report.
Simplesat collects CSAT, CES, NPS, 5-star, and custom feedback inside Gladly conversations. Responses go back into Gladly, so the person who can fix something sees it.
Thanks to everyone who came by the booth. If you want to see how Simplesat works with Gladly, get in touch.
Speakers
