Conferences

Zendesk SKO 2026

Here’s a quick recap of the conversations, takeaways, and customer-experience trends we brought home from the event.

Simplesat sponsored Zendesk SKO in Las Vegas. It was our first booth at a Zendesk event.

Owen McKee and Martina Holley were there for Simplesat, meeting Zendesk teams and partners and talking about how support teams collect and use satisfaction data.

We also covered the limits of native CSAT. A rating flags that something went wrong, but not what caused it or where in the journey it happened. Simplesat collects CSAT, CES, NPS, 5-star, and custom survey responses, syncs them back into Zendesk, and puts the same view in front of support, CX, and leadership.

Thanks to everyone who stopped by in Las Vegas.