Decagon integration

Simplesat now connects with Decagon, so you can trigger CSAT surveys from AI-handled conversations and keep every response next to your human-agent feedback. If your AI agent handles a lot of support but you're only surveying human chats, that's a blind spot this closes.

Set a topic tag in Decagon to trigger a survey, and import your existing Decagon CSAT scores automatically. Either way, AI and human feedback land in one place.