One blended CSAT number can't run a team. It can't tell you which group is dragging, which agent needs coaching, or which brand is slipping. Simplesat breaks satisfaction down by team, agent, queue, and any other way you actually run the org, with the comments attached, so the number leads to an action instead of a shrug.

How it works in Simplesat

1. Let feedback arrive with context

Each response comes in carrying the agent, the team or group, the customer, and the ticket details from your helpdesk, so you can filter by any of it without manual tagging.

2. Save a view for every team and agent

On any survey dashboard, apply filters and save them as a view: your CSAT survey filtered to one team, or even one agent. The reports you check every week become one click.

3. Build one dashboard that covers every team

In custom dashboards, filters work on two levels: set them for the whole dashboard, or override them on individual widgets. Duplicate the same widget, a 90-day CSAT average for example, and point each copy at a different team or team member, and a single dashboard reports across the entire org.

4. Zoom from the big picture to the individual response

Almost every number in a widget is clickable. Click a score and a drill-down opens showing the responses behind it; click into any response for the full story. See the high-level trend first, then zoom in for the context that explains it.

5. Share it the way people will actually read it

Schedule reports to land in inboxes, export a PDF, or push the data into your BI stack.

What you can do

• Filter and group by agent, team or group, customer, company, survey, topic, sentiment, and date
• Saved views for the filters you check every week
• Per-widget filter overrides for side-by-side team comparisons
• Click any metric to drill down to the responses behind it
• 90-day moving-average trends
• Scheduled reports, PDF, and CSV / API / BI export
• Note: report views are shared account-wide today, not scoped per manager

Lives up to the name. Providing visibility for our Voice of Customer reporting across various journeys and touch-points, as well as post-interaction feedback for our team.

- Jamie Y., VP, Customer Service (verified review)