Support CSAT tells you how a conversation went. It says nothing about the experience most of your customers actually have: ordering, waiting, unboxing. Simplesat triggers a survey off the order itself, so you hear from the customers who never contacted support, timed for after delivery, not after checkout.

How it works in Simplesat

1. Connect your Shopify store

Link Simplesat to Shopify. The order events become survey triggers, no developer needed.

2. Pick the order event

Choose the moment that starts the clock: order fulfilled or order paid, scoped to the brands or order types you want to measure.

3. Time the survey for delivery, not dispatch

Add a delay after the event so the survey lands once the package has, not the second a label prints. The delay is yours to set; pick what matches your typical shipping window.

4. Ask one question with one click

We recommend a 5-star CSAT rating embedded in the email: it records the answer on the first click, with an optional follow-up for the why. NPS works here too if what you want is a post-purchase loyalty read rather than a delivery-experience score.

5. Route what comes back

Shipping complaints go to your ops queue, product themes go to the product team, and happy customers get a review request, automatically.

What you can do

• Trigger on order fulfilled or paid via Shopify
• Set the send delay to match your shipping window; it's a timer, not carrier tracking
• Choose 5-star CSAT for the delivery experience, or NPS for loyalty
• Frequency caps keep repeat buyers from being over-surveyed
• Keep the post-purchase program separate from support CSAT, in one account
• Sync scores to your CRM or marketing segments for win-back and review campaigns