Measure Aircall phone support with SMS surveys
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to Aircall via webhook. When a call wraps, the webhook fires.
Configure
Trigger an SMS survey when calls end - delivered through Aircall the moment the call finishes.
See results
Responses arrive with call context - ticket, agent, details. Track phone CSAT with every channel.
Why Aircall teams choose Simplesat
Phone support is high-stakes. Simplesat captures CSAT via SMS the moment the call ends.
In the channel they just used
An SMS survey right after a call gets answered. Catch problems same-day, not weeks later.
Every response tied to the call
Call context is attached - agent, call, outcome. No manual cross-referencing.
One dashboard for all CSAT
Aircall feedback sits beside helpdesk and email scores in Simplesat. One view, every channel.
What the Aircall integration does
Two capabilities for phone teams: post-call SMS survey delivery via webhook, and call context on every response.
Wrap up a call in Aircall, follow it with an SMS survey via webhook. Measure phone support the moment it ends, in the channel the customer just used.
What you need
Aircall
plan:
Aircall Essentials or above (3-seat min)
Simplesat plan:
Standard or higher
Permissions:
Aircall admin and Simplesat admin access
Setup time:
Under 10 minutes
Aircall is a cloud-based phone system trusted by 23,000+ businesses, combining calls, SMS, MMS, and WhatsApp in one platform with 250+ integrations including major CRMs.
The Simplesat integration sends a post-call SMS survey via webhook: when a call ends in Aircall, a survey link is delivered through Aircall's telephony platform. Each response arrives enriched with call and ticket context for accurate per-agent and per-team CSAT reporting.
Works with your whole stack
Frequently asked questions
Can I send SMS surveys after calls?
Yes. When a call ends in Aircall, a webhook sends the customer a short survey link by SMS. Trigger rules control which calls qualify, so quick hang-ups and internal calls never get surveyed.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
