Send SMS surveys from any Twilio event
Live in minutes
70+ Integrations
No extra tools for most setups
Your first SMS survey in minutes
Connect
Point any Twilio event - inbound, outbound, call end - at your Simplesat webhook URL.
Configure
When the webhook fires, Simplesat sends a CSAT, NPS, or 5-star survey and Twilio delivers the SMS.
See results
Responses flow to Simplesat alongside every other channel - track SMS scores in one view.
Why Twilio teams choose Simplesat
Twilio reaches customers on any event. Simplesat turns that reach into real feedback.
Surveys from any trigger
Fire from any Twilio event - call end, message, payment - in the channel customers answer.
Higher response rates
SMS beats email on response. Customers tap a rating from their phone - no app, no login.
One reporting view
SMS responses sit with email, helpdesk, and NPS feedback in one Simplesat dashboard.
What the Twilio integration does
Wire any Twilio event to a Simplesat survey by webhook — CSAT, NPS, and 5-star over SMS, with responses in unified reporting.
Wire any event to an SMS survey: hit the Simplesat webhook from Twilio and the survey goes out by text. Great response rates, zero email fatigue.
What you need
Twilio
plan:
Any Twilio account with SMS and webhooks
Simplesat plan:
Standard or higher
Permissions:
Twilio webhook access; Simplesat admin access
Setup time:
Under 15 minutes
Twilio is a cloud communications platform with APIs for SMS, voice, WhatsApp, and email across 180+ countries and 4,800+ carrier connections.
The Simplesat integration works by webhook: any Twilio event - call completion, message delivery, or a custom trigger - hits the Simplesat webhook, which delivers an SMS survey through Twilio. Twilio handles delivery; Simplesat handles design, capture, and reporting, with responses landing alongside every other channel.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
