Build any feedback integration with the REST API
Live in minutes
70+ Integrations
No extra tools for most setups
Your first API call in minutes
Connect
Generate your API key in Simplesat and authenticate with the X-Simplesat-Token header.
Configure
Use the create-or-update customers endpoint to sync contacts; custom attributes are auto-created.
See results
Pull responses, ratings, and comments via the API for your BI tools, warehouse, or workflows.
Why developers choose Simplesat
Simplesat's REST API gives programmatic access to every survey, response, and customer.
Surveys, your way
Deploy CSAT, NPS, and 5-star surveys via API - embed and trigger them from any event.
Feedback where decisions happen
Route responses to your CRM, helpdesk, or warehouse the moment they arrive.
Data your analysts can use
Pull clean, structured data - the same API behind our Power BI connector and n8n node.
What you can build with the API
Full REST access gives developers direct control over customers, surveys, and responses — so Simplesat fits your stack.
One endpoint creates or updates customers, keyed on email, with custom attributes created on the fly. If your CRM isn't on our integrations list yet, it's a webhook away.
Full Simplesat REST API access to answers, customers, team members, responses, surveys and questions. API reference documentation at developer.simplesat.io/api.
What you need
API
plan:
N/A — part of the Simplesat platform
Simplesat plan:
Standard or higher
Permissions:
Simplesat owner or admin (to generate key)
Setup time:
Under 10 minutes
The Simplesat REST API gives developers programmatic access to surveys, responses, and customer records. Documented at developer.simplesat.io, it uses API key authentication and a create-or-update customers endpoint keyed on email.
The same API powers the Simplesat Power BI connector and the official n8n node. Teams use it to connect Simplesat to a CRM, data warehouse, or custom workflow from any system that can make an HTTP request.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
