Survey Stripe customers after every payment
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to Stripe. Customers sync on activation, then daily as they change.
Configure
Set up CSAT, NPS, or 5-star surveys to send after new subscriptions, renewals, or payments.
See results
Responses flow into Simplesat dashboards. Spot at-risk accounts early and reduce churn.
Why Stripe teams choose Simplesat
Stripe handles the payment. Simplesat captures what customers think, with a daily sync.
Surveys tied to the billing moment
Send CSAT, NPS, and 5-star after payment events, no CSV uploads.
Stay current without extra work
Stripe customers sync to Simplesat daily, so your audience is accurate.
Turn billing data into retention insight
Spot unhappy paying customers before they churn.
What the Stripe integration does
Keep your Simplesat contacts in sync with Stripe, so every survey reaches the right customer at the right moment.
Contacts sync from your platform to Simplesat automatically. Lists, segments, and reporting stay accurate with zero CSV wrangling.
What you need
Stripe
plan:
Any Stripe account
Simplesat plan:
Standard or higher
Permissions:
Stripe access; Simplesat admin access
Setup time:
Under 10 minutes
Stripe is a global payments infrastructure platform processing over $1.9 trillion in annual volume, used by 5 million+ businesses from startups to Fortune 100 enterprises.
The Simplesat integration syncs Stripe customers into Simplesat on activation and daily after, keeping the survey audience accurate. Subscription businesses can send CSAT, NPS, and 5-star surveys at key billing moments and track satisfaction alongside revenue.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
