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October 22, 2026
Is your AI handoff making customers repeat themselves?
96% of CX leaders say their AI handoffs preserve context. 83% of customers say they have to repeat themselves at least sometimes. Here's how to measure yours.
Customer experience
Survey strategy
October 22, 2026
The 14 best Zendesk integrations for 2027
14 Zendesk integrations and apps worth installing in 2027, from surveys and Slack to Jira and AI agents, with what each does, who it suits, and one drawback.
Tool guides
September 29, 2026
Average CSAT and NPS scores by industry and company size in 2026
Technology has the highest CSAT at 92.4% but one of the lowest NPS scores, at 45. See 2026 benchmarks by industry and company size.
Industry insights
August 24, 2026
Is GetFeedback shutting down? What Salesforce teams need to know
GetFeedback Direct closes December 31, 2026. What breaks in your Salesforce org, what to document before you migrate, and how to pick a replacement.
Tool guides
December 19, 2025
Delighted has shut down: how to protect your NPS program with Simplesat
If you ran NPS in Delighted, that program needs a new home. Delighted shut down on June 30, 2026. Here's how to move NPS to Simplesat and keep your trendline.
Tool guides
October 17, 2025
Retail industry insights — How fast do retail brands see results with Simplesat?
In retail, growth and differentiation increasingly hinge on customer experience — and crucially, on how well brands listen to their customers. Customer…
Industry insights
October 6, 2025
8 key questions retail brands must answer to improve CSAT and NPS
In retail, customer satisfaction (CSAT) and Net Promoter Score (NPS) are fundamental indicators of loyalty and long-term business growth. Shoppers today are…
Industry insights
Survey strategy
August 6, 2025
Uncompromising dedication to service excellence — The Simplesat x Gladly partnership
Simplesat’s partnerships are chosen with care: we look for alignment in how our partners treat customers, support their teams, and design tools that are…
Company news
July 28, 2025
Delighted has shut down: how to migrate and what you can still recover
Delighted has shut down. Here's what you can still recover, how to pick a replacement, and how to import your exported survey history into Simplesat.
Industry insights
July 22, 2025
Exploring the KORE Score
If your team uses Net Promoter Score (NPS), you’re in good company. It’s one of the most widely adopted customer metrics in the world. NPS asks a single…
Feedback fundamentals
May 27, 2025
Turn feedback into revenue with smarter upselling and cross-selling
Most upsell offers miss because of timing or targeting. Your customers already say what they want in support chats and surveys. Here's how to act on it.
Customer experience
May 26, 2025
Why use a 5-star survey?
Simple, fast, and familiar: 5-star surveys are your secret to more customer feedback.If you want more feedback but don't want to overwhelm your customers, a…
