CSAT, NPS, and 5-star inside the helpdesk.
Send feedback where it needs to go.
Dashboards, trends, exports, share links.
Events
Webinars, podcasts, and the conferences where you'll find us, online and in person.
Three days in Denver at our first Relate, making the case that feedback belongs inside Zendesk.
Obrela's VP of Customer Success on building CS teams for cybersecurity clients and staying human-first.
An industrial engineer turned CS leader on segmentation, team building, and what is coming next.
Eight years leading CS at Whale: hiring, keeping teams motivated, and where AI actually fits.
ClientSuccess's Chief Customer Officer on scaling value, automating well, and a decade in marketing first.
The founder of Provan Success on falling into CS, and now coaching the leaders who run it.
Scale customer service without scaling cost: personalization, omnichannel, and AI done right.
Amplemarket's enterprise CSM on transparency as the thing that actually keeps a team motivated.
Get more from the HubSpot integration: CSAT in workflows, custom objects, and shared dashboards.
From founding team member to CS lead at Vitally, and the leaders who shaped how she runs it.
Plug the two biggest leaks in MSP outbound: low connect rates and unrealized appointments.
Use AI and customer feedback to get ahead of churn instead of chasing it.
Cut MSP project friction: tighten SOWs, protect tech time, and ship on budget.
Build an MSP email engine that converts: newsletters, automation, and a multi-channel mix.
Inside Simplesat's own CSAT and NPS playbook: gathering, analyzing, and acting on feedback at scale.
Run QBRs that drive retention without eating your week.
Track the KPIs that grow MSP profitability: effective hourly rate, backlog, utilization, and CSAT.
