From Feedback to Loyalty: Proven Strategies for Retail Customer Service Excellence
Turn retail customer service into loyalty — AI, omnichannel, and feedback that drives retention.
Webinars
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June 14, 2024
Interview with Samantha Semuhin, Enterprise CSM at Amplemarket
Interviews
June 7, 2024
Practical Strategies for Maximizing Simplesat's HubSpot Integration
Get the most out of Simplesat's HubSpot integration — CSAT in workflows, custom objects, and shared dashboards.
Webinars
June 6, 2024
Interview with Celine Doumar, CSM at Vitally
Interviews
April 12, 2024
MSP's Outbound Troubleshooting Guide for 2024
Plug the two biggest leaks in MSP outbound — low connect rates and unrealized appointments.
Webinars
March 14, 2024
Beyond Satisfaction: How to Leverage Technology for Proactive Customer Success
Use AI and customer feedback to get ahead of churn — not chase it.
Webinars
February 8, 2024
From Friction to Function: Streamlining Sales and Tech for Better IT Projects
Cut MSP project friction — tighten SOWs, protect tech time, and ship on budget.
Webinars
December 7, 2023
Email Marketing Mastery for MSPs: Insights & Strategies
Build an MSP email-marketing engine that converts — newsletters, automation, and a multi-channel mix.
Webinars
November 16, 2023
From Metrics to Mastery: A Deep Dive into Customer Feedback Management
Inside Simplesat's own CSAT and NPS playbook — gathering, analyzing, and acting on feedback at scale.
Webinars
October 12, 2023
A Better Way to Run QBRs
Run QBRs that drive retention without eating your week.
Webinars
September 29, 2023
How to Build a Culture of Continuous Improvement
Track the right KPIs to grow MSP profitability — effective hourly rate, backlog, utilization, and CSAT.
Webinars
August 10, 2023
Lead Generation for MSPs: Strategies That Work
Win more MSP leads with a multi-channel marketing playbook — SEO, LinkedIn, content, and email.
Webinars
July 28, 2023
Proven Strategies for Cultivating Long-Term Adoption
Drive long-term adoption — bridge implementation to success, measure usage, and free CSMs to be strategic.
Webinars
May 9, 2023
Unlock the Secrets of Client Retention: Building an Amazing Client Lifecycle
Reduce MSP churn with disciplined onboarding and the right feedback signals.
Webinars
April 1, 2022
EP.05 - Eliminate what doesn’t move the needle with Chris Lavoie from Gorgias
Key takeaways Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers' lives a lot easier. Use an…
Podcasts
March 23, 2022
EP.04 - Syncro: Why marketing IS customer service
Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint.…
Podcasts
July 27, 2021
EP.03 - Tier2Tech: Prioritizing customer satisfaction as your business edge
Key takeaways Together with Tier2Tech CEO Alex Permenter and COO Elizabeth Copeland, we've talked about their main strategy for building their clientele while…
