From Feedback to Loyalty: Proven Strategies for Retail Customer Service Excellence
Turn retail customer service into loyalty — AI, omnichannel, and feedback that drives retention.
Webinars
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December 7, 2023
Email Marketing Mastery for MSPs: Insights & Strategies
Build an MSP email-marketing engine that converts — newsletters, automation, and a multi-channel mix.
Webinars
November 16, 2023
From Metrics to Mastery: A Deep Dive into Customer Feedback Management
Inside Simplesat's own CSAT and NPS playbook — gathering, analyzing, and acting on feedback at scale.
Webinars
October 12, 2023
A Better Way to Run QBRs
Run QBRs that drive retention without eating your week.
Webinars
September 29, 2023
How to Build a Culture of Continuous Improvement
Track the right KPIs to grow MSP profitability — effective hourly rate, backlog, utilization, and CSAT.
Webinars
August 10, 2023
Lead Generation for MSPs: Strategies That Work
Win more MSP leads with a multi-channel marketing playbook — SEO, LinkedIn, content, and email.
Webinars
July 28, 2023
Proven Strategies for Cultivating Long-Term Adoption
Drive long-term adoption — bridge implementation to success, measure usage, and free CSMs to be strategic.
Webinars
May 9, 2023
Unlock the Secrets of Client Retention: Building an Amazing Client Lifecycle
Reduce MSP churn with disciplined onboarding and the right feedback signals.
Webinars
April 1, 2022
EP.05 - Eliminate what doesn’t move the needle with Chris Lavoie from Gorgias
Key takeaways Chris Lavoie, technical partner manager at Gorgias, draws new insights on how to zero in on ways to make customers' lives a lot easier. Use an…
Podcasts
March 23, 2022
EP.04 - Syncro: Why marketing IS customer service
Key takeaways Former Syncro Sales Manager, Crystal Henkle, talks about how the company approaches both marketing and customer service from a sales standpoint.…
Podcasts
July 27, 2021
EP.03 - Tier2Tech: Prioritizing customer satisfaction as your business edge
Key takeaways Together with Tier2Tech CEO Alex Permenter and COO Elizabeth Copeland, we've talked about their main strategy for building their clientele while…
Podcasts
June 1, 2021
EP.02 - Richard Tubb: Highly satisfied customers equals more future business
Key takeaways The “IT Business Growth Expert” Richard Tubb covers content marketing, customer satisfaction and his Jar of Awesome. Content marketing and…
Podcasts
June 1, 2021
EP.01 - Derek Brown from Pronto Marketing: What does customer satisfaction mean to us?
Key takeaways Pronto Marketing Founder Derek Brown, talks about his journey into creating a business, with a different kind of thought process to customer…
Podcasts
February 25, 2020
Turning customer feedback into rocket fuel - Webinar with NinjaRMM
Simplesat CEO Cory Brown and NinjaRMM's Director of Content Jonathan Crowe discuss how MSPs can get the most out of their customer feedback. Webinar summary…
Webinars
February 26, 2019
Webinar: The MSPs complete satisfaction solution
Last week we were fortunate enough to have a chance to speak with MSP Webinar's Steve Taylor. In this discussion, we chat with Steve about: Why MSPs need to be…
Webinars
July 25, 2018
Todd Kane with Simplesat founders Derek and Cory Brown on the power of customer satisfaction
Todd Kane from Evolved Management Consulting chats with Simplesat co-founders and father son duo Derek and Cory Brown. Topics covered: Simplesat's origins from…
