CSAT, NPS, and 5-star inside the helpdesk.
Send feedback where it needs to go.
Dashboards, trends, exports, share links.
Events
Webinars, podcasts, and the conferences where you'll find us, online and in person.
Three days in Denver at our first Relate, making the case that feedback belongs inside Zendesk.
2027 DTC predictions from six partners, with Owen McKee on where customer experience is heading. November 5.
Owen McKee on where customer feedback fits in a DTC growth stack, at Gorgias's DTCx webinar on October 29.
Owen McKee spoke for Simplesat at DTCx12 Global, Gorgias's October 7 summit on getting ready for BFCM.
Owen McKee on the Playa Studios CX panel: the signal most support teams already have and never read.
Simplesat joined Gorgias, Recharge, Stamped, Linnworks and Simplistic to audit the AI-era DTC stack.
Our second year at Gladly's main event, with a partner stand and three days of retail CX conversations.
A DTCx panel with Gorgias, Consio, Postscript, SunnyRoad and TalentPop on where AI helps and where it doesn't.
Owen McKee joined MIT Sloan, Unwrap and Absolute Web to argue the missing piece is the customer.
Our first booth at a Zendesk event, and what support leaders told us about the limits of native CSAT.
How support, feedback, staffing and returns fit together, with Gladly, Loop and Assembled.
Twenty-five years from support rep to scaling high-touch CS at SAP, and the case for charging for it.
Gold sponsor, virtual booth, live demos, and three things CX teams kept asking us for.
Turn retail customer service into loyalty with AI, omnichannel, and feedback that drives retention.
Coveo's Head of Commerce CS on the KORE framework, hiring for curiosity, and owning the outcome.
A CS leader and managing director on how the function became the connective tissue between teams.
GoCardless's Alexandra Gold on driving revenue, managing teams, and where technology stops helping.
