Events

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April 10, 2025

From Feedback to Loyalty: Proven Strategies for Retail Customer Service Excellence

Turn retail customer service into loyalty — AI, omnichannel, and feedback that drives retention.

Webinars

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May 28, 2026

Gorgias Connect Live LA 2026

Conferences

May 18, 2026

Zendesk Relate 2026

Conferences

May 6, 2026

Gladly Connect Atlanta 2026

Conferences

April 9, 2026

Human VS AI: Striking the Right Balance in 2026

Webinars

January 12, 2026

Zendesk SKO 2026

Conferences

May 30, 2025

From reactive to revenue: How Sébastien Brun built a world-class CS program

Interviews

May 28, 2025

Gladly Connect Virtual 2025

Webinars

March 31, 2025

'Take full ownership of Customer Success' — Michaela Kimber’s leadership values

Interviews

November 19, 2024

The evolving role of Customer Success –Insights from Julia Müller

Interviews

October 29, 2024

Driving revenue and leading with empathy: A conversation with CS professional Alex Gold

Interviews

September 13, 2024

Interview with Guy Galon, VP of Customer Success at Obrela

Interviews

August 27, 2024

Customer Success leadership: Insights from industry veteran Alon Ahronberg

Interviews

August 7, 2024

Interview with Stijn Smet, Head of CS at Whale

Interviews

July 30, 2024

Interview with Kristi Faltorusso, Chief Customer Officer at ClientSuccess

Interviews

July 2, 2024

Interview with Rachel Provan, Founder of Provan Success

Interviews

June 27, 2024

The Future of Customer Service - How to do More with Less

Scale customer service without scaling cost — personalization, omnichannel, and AI done right.

Webinars

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