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From reactive to revenue: How Sébastien Brun built a world-class CS program

'Take full ownership of Customer Success' — Michaela Kimber’s leadership values

The evolving role of Customer Success –Insights from Julia Müller

Driving revenue and leading with empathy: A conversation with CS professional Alex Gold

Interview with Guy Galon, VP of Customer Success at Obrela

Customer Success leadership: Insights from industry veteran Alon Ahronberg

Interview with Stijn Smet, Head of CS at Whale

Interview with Kristi Faltorusso, Chief Customer Officer at ClientSuccess

Interview with Rachel Provan, Founder of Provan Success

The Future of Customer Service - How to do More with Less

Scale customer service without scaling cost — personalization, omnichannel, and AI done right.

Interview with Samantha Semuhin, Enterprise CSM at Amplemarket

Practical Strategies for Maximizing Simplesat's HubSpot Integration

Get the most out of Simplesat's HubSpot integration — CSAT in workflows, custom objects, and shared dashboards.

Interview with Celine Doumar, CSM at Vitally

MSP's Outbound Troubleshooting Guide for 2024

Plug the two biggest leaks in MSP outbound — low connect rates and unrealized appointments.

Beyond Satisfaction: How to Leverage Technology for Proactive Customer Success

Use AI and customer feedback to get ahead of churn — not chase it.

From Friction to Function: Streamlining Sales and Tech for Better IT Projects

Cut MSP project friction — tighten SOWs, protect tech time, and ship on budget.