CSAT for every Decagon AI conversation
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Create an API key in Decagon, paste it into Simplesat, and you're authenticated. No developer work.
Configure
Pick the topic tag that triggers your survey, and map Decagon CSAT to its Simplesat survey.
See results
Widget responses record instantly; imported scores follow on schedule. Dashboards update live.
Why Decagon teams choose Simplesat
Decagon's AI handles the conversation. Simplesat tells you how it landed.
Surveys inside the widget
A topic tag sends your branded survey in the chat your customer already has open.
Your history comes with you
Simplesat imports your Decagon CSAT on a schedule. No starting from zero.
One scorecard for AI and humans
Compare AI and human CSAT side by side across dashboards, trends, and leaderboards.
Everything the integration does
Simplesat turns Decagon topic tags into survey triggers and pulls existing Decagon CSAT into the same reports as your human team.
Set a Decagon topic tag as the trigger. When it lands on a conversation, Simplesat sends your survey straight through the chat widget. No email required.
Simplesat checks the Decagon Conversations API on a schedule and imports every conversation that carries a CSAT score, mapped to the survey and question you choose.
If a customer doesn't answer Decagon's in-app CSAT request, Simplesat sends a follow-up email survey after a delay you set, using any event-based survey you choose.
Imported and triggered responses land in Simplesat next to feedback from your other channels, so you can compare your AI agent's CSAT with your human team's.
What you need
Decagon
plan:
Any Decagon plan with API access
Simplesat plan:
Standard or higher
Permissions:
Decagon API key
Setup time:
Under 10 minutes
Decagon builds AI agents for customer service, used by brands like Duolingo, Chime, ClassPass, and Rippling to handle support across chat, email, and voice. Duolingo runs it at an 80% deflection rate.
The Simplesat integration measures how those conversations land: a topic tag triggers your survey through the Decagon chat widget, and Simplesat imports existing Decagon CSAT scores on a schedule. AI and human feedback in one view. Live in under 10 minutes on the Standard plan.
Works with your whole stack
Frequently asked questions
How quickly do Decagon CSAT scores appear in Simplesat?
Simplesat polls the Decagon Conversations API on a scheduled interval, so imported responses can take up to an hour to appear. Surveys sent through the chat widget record instantly, like any other Simplesat response.
What happens if a customer skips Decagon's CSAT request?
Simplesat can send a follow-up survey by email. Set the delay in the Decagon integration settings and pick the event-based survey to send. Customers who close the chat without rating still get a chance to respond.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
