Customer Feedback That Flows Into Odoo
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 15 minutes
Connect
Embed a Simplesat survey in your Odoo email templates. Works with Odoo Online and self-hosted.
Configure
Embed a survey in emails Odoo sends when a ticket, task, or sale closes. Merge fields tie each.
See results
Feedback flows into Simplesat with Odoo record context - filter by team, operator, or record type.
Why Odoo teams choose Simplesat
Odoo does everything in one platform. Simplesat adds purpose-built CSAT and NPS feedback.
Surveys customers complete
One-click CSAT, NPS, and 5-star surveys go out with the emails Odoo already sends at close.
Feedback tied to the record
Every response arrives enriched with its source ticket or case - assignee, type, team.
Reporting across your Odoo operation
Dashboards surface satisfaction trends by operator, team, and period.
Everything the integration does
Simplesat connects with Odoo to collect feedback at case and ticket closure and pull source record context into every response.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
What you need
Odoo
plan:
Odoo Standard or Custom plan
Simplesat plan:
Standard or higher
Permissions:
Odoo admin access to configure email templates
Setup time:
15–30 minutes
Odoo is an open-source all-in-one business platform used by millions of companies worldwide, combining CRM, helpdesk, accounting, inventory, and eCommerce in one subscription. Paid plans start around $31 per user per month.
The Simplesat integration embeds one-click CSAT, NPS, or 5-star surveys in Odoo's email templates, collecting ratings at close and pulling source record details into each response. Dashboards surface satisfaction by operator and team.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
